Operations Associate

Essential Duties & Responsibilities: Process daily orders and ensure all required deadlines are met Oversee the Operations area to ensure orders are processed accurately and in a timely manner Answer incoming phone calls and respond to or route requests appropriately Communicate clearly and accurately with the Telecenter regarding orders and operational needs Communicate with drivers throughout the day to help ensure deliveries are completed on time Monitor and ensure all required DLC confirmations are completed before 7:00 PM Assist with routing deliveries to drivers in the absence of the Manager Complete required daily reports for the Manager Make operational decisions as needed to ensure orders are processed and delivered within company standards Assist in other areas of the facility as needed, including Inventory and Floral Design Receive vendor deliveries as needed Maintain flexibility to support changing operational needs Schedule & Flexibility Must be flexible and willing to work extended hours during holidays Weekend availability is required based on business needs Must be flexible to assist in other areas of the facility when needed Physical & Work Environment Requirements Ability to stand and remain on feet for extended periods Ability to lift up to 50 pounds as needed Ability to work in both hot and cold temperatures for extended periods Ability to work effectively in a fast-paced, continuously changing environment Closed-toe footwear must be worn at all times in accordance with facility safety requirements Education & Qualifications High school diploma or equivalent required Strong organizational skills Ability to multitask and work effectively under pressure Strong communication skills Good mathematical skills Ability to effectively receive, understand, and provide directions Working knowledge of Microsoft Excel and Word Bilingual ability is a plus, but not required Floral or florist experience is a plus, but not required The expected salary range for this position is $18.00 hourly. Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.