Our organization is part of a long-established company that has focused on helping working families access financial protection programs for decades. With operations across North America and internationally, the company continues to grow and is currently expanding its remote team.
In this role, you will assist individuals who have requested information about available benefits. The position focuses on providing clear guidance, answering questions, and helping people understand the options available to them through virtual communication.
Key Responsibilities:
Assist individuals with enrollment materials and confirm eligibility for available programs
Manage incoming phone calls and respond to customer inquiries
Follow up with individuals requesting additional information about coverage options
Provide clear explanations of available plans using digital presentation tools
Document interactions and maintain accurate records of client information
Continue developing knowledge of program updates, services, and procedures through ongoing training
What We Offer: Comprehensive training and onboarding
Fully remote work environment
Competitive compensation with weekly pay
Performance-based bonuses
Opportunities for career growth and advancement
Health benefits available after the probationary period
A supportive environment that encourages work-life balance
