Intern - Customer Payment Services Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we're looking for you. You won't just find a job here; you'll find your career. Review the position below and apply today. We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility. At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.
The Payment Services Intern will support the Customer Payments and Electronic Strategies team by assisting with reporting, data analysis, process improvement initiatives, and business performance activities. This role provides hands-on experience in analyzing operational data, developing reports and presentations, documenting business processes, and identifying opportunities to improve efficiency and customer outcomes. The intern will work closely with business analysts and operational leaders to gain exposure to performance metrics, workflow analysis, business case development, and continuous improvement efforts. The position also offers rotational learning opportunities within billing and credit services.
Key Responsibilities:
Assist with data collection, validation, analysis, and reporting.
Support the development of performance metrics, dashboards, and presentations.
Help identify trends, process improvement opportunities, and operational efficiencies.
Assist with process mapping and business documentation.
Support special projects, cost-benefit analyses, and business case development.
Collaborate with business partners across customer payment and billing operations.
Development Opportunities Gain experience in business performance analysis and reporting. Develop data analysis, presentation, and process improvement skills. Build knowledge of customer payments, billing, and credit operations. Prepare for future Business Performance Analyst career opportunities.
Required Knowledge, Skills, Abilities & Experience Pursuing a degree in Business, Finance, Data Analytics, Information Systems, Engineering, or a related field. Proficiency in Microsoft Excel, Word, and PowerPoint. Strong analytical, problem-solving, and organizational skills. Effective written and verbal communication skills. Ability to manage multiple assignments and meet deadlines. Strong attention to detail and commitment to data accuracy. Ability to work independently and as part of a team. Demonstrated initiative, adaptability, and willingness to learn. Interest in business analytics, process improvement, and operational performance.
Education Requirements:
Must be currently enrolled in a Bachelor's degree program majoring in Business, Finance, Data Analytics, Information Systems, FinTech, or a related field. Must have a GPA of 3.0 or above Must have a graduation date in 2029
What You'll Get Hourly Rate:
$25.00 - $0 The hourly rate listed is the rate we anticipate paying for this position. If a range is listed, the actual hourly rate offered may vary based on factors such as the selected candidate's degree type, academic major, and/or school classification (e.g., sophomore, junior, senior). At Dominion Energy, we offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which includes: health, dental, and vision benefits with coverage for families and domestic partners, vacation, retirement plans including 401k contributions and matches, paid holidays, tuition reimbursement, bonus eligibility, sick leave, and disability insurance. To learn more about our benefits, click here: Dombenefits.com
Top 3 Reasons to Work at Dominion Energy 1. Great Work Life Balance 2. Generous Pay and Benefits 3. Collaborative & Inclusive Culture
About Dominion Energy I am your warm cup of coffee in the morning and I light your home at night. I am the cool breeze from your A/C on the hottest day in summer, and the red coil that heats your soup pot on a frigid winter's day. I am sustainable, reliable and affordable. I am not just any energy I am Dominion Energy. We're transforming the way we do business to build a more sustainable future for the planet, our customers, our team and our industry. We're shaping the future of energy in America. Join us! Facts: 17,000 employees Headquarters: Richmond, VA 18 states in the US $100 billion of assets Nearly $35 million in charitable contributions 100,000+ volunteer hours recorded in the community
Our Commitment to Net Zero Dominion Energy is committed to helping address climate change. We have cut emissions sharply as we aim for Net Zero carbon and methane emissions by 2050. Learn more at sustainability.dominionenergy.com.
