Customer Strategy Senior Consultant

Responsibilities: Support customer strategy, marketing or digital transformation, and/or product strategy engagements Research, synthesize data, and generate insights on customer strategy, channel performance, campaign operations, and experience design Create client-ready deliverables such as presentations, process maps, business cases, journey maps, and implementation plans Collaborate with cross-functional teams to support customer experience improvements and demonstrate business value Assist with workstream management, stakeholder coordination, and execution of project deliverables across multiple priorities

Key requirements: 4+ years supporting customer strategy, marketing, digital transformation or product strategy in a client-facing environment 4+ years working with cross-functional stakeholders across strategy, marketing, product, operations, and technology 3+ years experience with customer journey mapping, service design, or channel strategy Bachelor’s degree Ability to travel approximately 50% Legally authorized to work in the United States without employer sponsorship Ability to work independently and in teams Strong written and verbal communication Attention to detail and quality of work Customer journey mapping Service design Channel strategy