Mobile Associate (Hospitality & Office Services)
Position Type: Full-Time
Compensation: $25.00 per hour
Job Summary:
We are seeking a dynamic and highly organized Mobile Associate to provide premier support across multiple client sites in the Boston area. This role is ideal for a well‑rounded, put‑together individual with “hospitality DNA” – someone who is proactive, service‑oriented, and thrives in fast‑paced professional environments.
Key Responsibilities:
Travel to various client locations within the Boston area to promptly fill open shifts resulting from staff absences or special projects.
Collaborate with the workforce management team to receive shift assignments and coordinate travel arrangements effectively.
Integrate seamlessly with on‑site teams, quickly learning site‑specific procedures and work environments with minimal training.
Provide exceptional, five‑star customer service to our premier clients and their team members, acting as a primary point of contact.
Maintain a friendly, approachable, and professional demeanor at all times, even in high‑pressure situations.
Respond promptly and effectively to all inquiries, concerns, and service requests, ensuring high levels of client satisfaction.
Perform assigned on‑site duties: managing inbound and outbound mail, package processing, and courier services.
Handle complex print, scan, and copy jobs, ensuring accuracy, quality control, and adherence to deadlines.
Demonstrate flexibility and a “can‑do” attitude, assisting with various other office support tasks as required by the client.
Maintain clear and open communication with the management team regarding availability, travel status, and on‑site challenges.
Adapt quickly to unexpected situations, demonstrating resourcefulness, critical thinking, and strong problem‑solving skills.
Proactively identify solutions and know when to elevate issues to appropriate resources or on‑site supervisors.
Qualifications & Requirements
Experience:
Minimum 1 year of experience in a professional setting.
Industry Experience:
- Direct experience working within a law firm is required.
- Core Skills:
- Proven experience in a hospitality, or high‑touch client‑facing role, combined with experience in office services (mail processing, print/scan, copy).
Technical Skills:
Proficiency with Microsoft Office products (Word, Excel, Outlook).Soft Skills: Client‑first mentality with a cheerful and pleasant disposition; extremely organized with high attention to detail; ability to multitask and work under pressure in a fast‑paced environment.
Education:
High school diploma or equivalent.
Confidentiality:
- Ability to maintain confidentiality and security of all client information.
- Professionalism:
- Ability to maintain a “business professional” appearance and demeanor.
- Work Environment & Physical Demands:
- This is an active role and will be on your feet for extended periods.
- Daily travel to various client sites in the Boston area.
- Must be able to lift and move packages or boxes up to 25 lbs.
EEO Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.
