Lead Customer Service Operator
Education Requirements: High School Diploma required.
Experience:
Switchboard or Customer Service experience preferred. Management experience preferred.
Required Skills:- Good communication skills
- A good understanding of the English language, both written and spoken.
- Able to work quickly and accurately.
- Able to help customers in a friendly and efficient manner.
- Advanced computer application skills required.
- Basic understanding of telecommunication equipment and ability to troubleshoot/resolve issues.
- Ability to establish and maintain positive and cooperative working relationships with those contacted in the work at all levels with a focus on quality service to internal and external customers.
- Operate telephone switchboards and consoles to connect, hold, transfer and disconnect telephone calls.
- Responsible for carrying out code response protocols, alarm notifications and overhead announcements.
- Carry out other clerical, secretarial or receptionist duties as required.
- Trains other operators on hospital telephone switchboard and related applications to assist callers to make telephone connections and to relay incoming, outgoing and inter-office calls.
- Manages Switchboard staff shift schedules.
- Manages the Provide on-call scheduling system.
- Maintains a centralized source for information enabling operators to cover outages, emergencies and disasters, which effect disruption of telephone service to the hospital.
- Performs QA studies and maintains logs to facilitate best customer service practices in regards to the department.
- Assists with system administration, system security, system configuration, issue resolution, data mining, testing activities and project implementations under the direction of IS Leadership and Project Manager.
Perks/Benefits:
(for eligible employees):Have optimal opportunity for career growth within our growing organization Medical / Dental Retirement PlanPTO and paid life insurance Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla. For nearly 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special. You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team. We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living. We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area. Below are a few of the benefits Archbold Medical Center offers to employees: Work/Life Balance Planning for the FutureLow-Cost Prescriptions Health & Wellness Benefits Planning for Life's Unexpected Moments Helping You to Advance Your Career Mission: To provide safe, innovative and compassionate care for our communities. Vision: A healthier region, stronger communities, meaningful work, and trusted care.
