Please note that this role is for Kincaid Family Holdings, not Zak Human Solutions. Kincaid Family Holdings (KFH) is forming a privately backed insurance brokerage platform focused on acquiring, integrating, and scaling independent insurance agencies. The initial strategy is to build a durable, recurring-revenue platform through acquisitions of high-quality Property & Casualty and Employee Benefits agencies, with a particular emphasis on Commercial P&C as the core platform driver and Employee Benefits as a cross-sell and expansion opportunity. KFH is seeking a high-level insurance brokerage operator who can help evaluate acquisition opportunities, lead operational diligence, protect against bad deals, and ultimately become the senior operating leader of the platform. This is not a traditional agency management role. The ideal candidate has operated inside a successful insurance brokerage, understands agency acquisition economics, has managed producers and service teams, and knows how to integrate acquired agencies without damaging client retention, producer relationships, or carrier relationships. Mission of the RoleThe mission is to help build a scalable insurance brokerage platform by identifying, evaluating, acquiring, integrating, and growing independent insurance agencies. This person will serve as the primary operating lens on all acquisition opportunities. They will help determine which agencies are worth pursuing, which agencies should be avoided, what risks exist beneath the financials, and what must be fixed post-close. The candidate must be capable of eventually leading the combined platform as additional acquisitions are completed.
Core Responsibilities
Acquisition Review and Diligence:
Review potential acquisition targets before LOI submission.
Evaluate quality of revenue, client retention, producer dependence, carrier relationships, and operational risk.
Analyze revenue by client, carrier, producer, line of business, and geography.
Identify hidden risks in producer compensation, book ownership, non-solicits, client concentration, carrier concentration, service burden, E&O history, and technology systems.
Help determine whether a target is a true platform, tuck-in, specialty acquisition, or pass.
Work with ownership, legal counsel, CPA/QoE providers, and financing partners during diligence.
Recommend purchase structure, seller transition requirements, earnout logic, and retention protections.
Platform Operations:
Lead or advise the operating model for the insurance brokerage platform.
Build the operating playbook for acquired agencies.
Standardize reporting, client retention tracking, producer performance tracking, and service-team accountability.
Assess staffing levels, service capacity, account manager workload, and producer productivity.
Help define the agency management system and technology roadmap.
Drive operational integration while preserving seller/client relationships.
Commercial P&C Leadership:
Serve as the senior P&C operating expert for the platform.
Evaluate Commercial P&C books of business, including industry mix, account complexity, carrier access, loss-sensitive programs, service intensity, and risk-management capabilities.
Help recruit, retain, and manage Commercial P&C producers.
Build a carrier strategy that improves access, market leverage, and client outcomes as the platform scales.
Identify opportunities for niche specialization, producer verticals, and higher-margin commercial accounts.
Employee Benefits:
Cross-SellWork with benefits leadership to create a disciplined cross-sell strategy between Commercial P&C and Employee Benefits.
Identify which acquired P&C clients are credible benefits prospects.
Evaluate benefits agencies for retention quality, carrier relationships, client service structure, and compliance risk.
Ensure benefits cross-selling is strategic and relationship-based, not forced or disruptive.
Producer and Talent Management:
Evaluate producer quality, compensation structures, account ownership, and retention risk.
Help design producer compensation plans that drive growth without overpaying for legacy books.
Identify key employees who must be retained post-close.
Assess seller transition requirements and determine when selling owners should remain involved.
Build a culture that allows acquired agency owners and producers to remain productive without feeling over-integrated too quickly.
Integration and GrowthLead post-close integration planning.
Protect client retention during transitions.
Standardize back-office functions where appropriate.
Identify cross-sell opportunities and organic growth initiatives.
Support future acquisitions by building a repeatable integration model.
Help prepare the platform for long-term optionality, including continued independent ownership, private equity recapitalization, or strategic sale.
Required Experience:
Significant leadership experience in an insurance brokerage or independent agency environment.
Deep Commercial P&C expertise.
Experience managing producers and service teams.
Experience reviewing or integrating insurance agency acquisitions.
Strong understanding of agency economics, including commission revenue, contingency income, producer compensation, EBITDA normalization, retention, and valuation.
Familiarity with agency management systems such as Applied Epic, AMS360, HawkSoft, QQCatalyst, Sagitta, or similar platforms.
Strong carrier relationship experience.
Ability to evaluate both financial and operational risk.
Ability to communicate clearly with owners, sellers, producers, clients, attorneys, accountants, lenders, and investors.
Willingness to operate in an entrepreneurial, acquisition-driven environment.
Preferred Experience:- Prior role as agency owner, regional president, market president, platform president, or senior brokerage operator.
- Prior experience inside a PE-backed or acquisition-oriented insurance brokerage.
- Experience with both Commercial P&C and Employee Benefits.
- Experience participating in acquisition diligence, LOI review, seller meetings, and post-close integration.
- Experience building or scaling a multi-location agency platform.
- Existing relationships with agency owners, producers, carriers, wholesalers, and industry advisors.
- Prior personal financial outcome from an agency sale, recapitalization, or platform buildout.
- Located in or willing to travel throughout the Southeast; national candidate pool acceptable for the right person.
- Critical Competencies
- The right person must be able to:
- Tell us when not to buy a deal.
- Identify inflated EBITDA and weak add-backs.
- Detect producer/key-person risk.
- Understand whether the seller owns the book or whether producers own the relationships.
- Evaluate whether carrier appointments and client relationships will transfer cleanly.
- Determine if a service team is properly staffed or under-resourced.
- Understand the difference between reported revenue and durable recurring revenue.
- Build trust with agency owners during acquisition conversations.
- Lead without disrupting the local client relationships that create the value.
- Think like both an operator and an investor.
- We are not looking for:
- A pure sales producer with no operating experience.
- A carrier-side executive who has never run an agency or brokerage operation.
- A consultant who has advised agencies but never owned operational responsibility.
- A back-office administrator without acquisition or producer-management experience.
- A benefits-only operator who cannot evaluate Commercial P&C agencies.
- A corporate executive who needs a large organization around them to be effective.
- Someone looking only for a short-term consulting project with no interest in building equity value.
Candidate Summary:
The perfect candidate is a proven Commercial P&C brokerage operator who has seen agency acquisitions from the inside, understands producer and client retention risk, and can help build a disciplined insurance platform from the ground up. This person must have enough experience to sit across from an agency owner, quickly understand the quality of the business, identify the hidden risks, and determine whether the acquisition fits the long-term platform strategy. The ideal candidate is not simply looking for a job. They are looking for an equity-backed opportunity to help build a meaningful insurance brokerage platform. Base compensation for this role starts at $250,000 per year, not including bonus.
