Billing Supervisor Job Duties:
Accomplishes billing human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures. Meets billing operational standards by contributing billing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying billing system improvements. Meets billing financial standards by providing annual billing budget information; monitoring expenditures; identifying variances; implementing corrective actions. Accomplishes billing departmental objectives by measuring billing results against plans; evaluating and improving methods; making required changes. Guides employee actions by researching, developing, writing, and updating billing policies, procedures, methods, and guidelines. Obtains revenue by resolving order and invoice disputes; maintaining customer relations; resolving problems with bank transfer. Approves credit memos by reviewing documentation. Updates job knowledge by participating in educational opportunities; reading professional publications. Accomplishes accounting and organization mission by completing related results as needed.
