Front Office Supervisor

Schedule: Monday - Friday | 8:00 AM - 5:00 PMFounded 50+ years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 300+ clinicians and 110+ locations in 7 states, we're thriving, growing, and looking to add talented individuals to our team! Why join Anne Arundel Dermatology? At Anne Arundel Dermatology we give exceptional care - to our patients and to each other. We are committed to continual training and education for our physicians and staff. We are on top of the latest developments in dermatology including ongoing research, emerging treatments, new medications and prevention methods. You can find more than just a job with Anne Arundel Dermatology. We believe in providing our new associates with intensive hands on training and long-term career growth opportunities from within.

Responsibilities: Responsibilities include, but are not limited to, the following: Serve as a working supervisor for the front desk team, providing hands-on support with daily front office responsibilities while overseeing team performance and workflow. Supervise, coach, train, and support assigned Front Desk Receptionists to ensure consistent patient service and efficient clinic operations. Coordinate daily front desk activities for a high-volume practice supporting multiple providers and approximately 7090 patients per day. Assist with patient check-in and check-out, appointment scheduling, phone coverage, insurance and demographic verification, collection of copays and balances, and other front desk responsibilities as needed. Monitor daily staffing needs and coordinate coverage or schedule adjustments to maintain appropriate front desk support. Plan, assign, and monitor the work of front office staff to ensure responsibilities are completed accurately and efficiently. Serve as a resource for front desk staff regarding workflows, policies, procedures, scheduling issues, and patient service concerns. Recruit, onboard, train, develop, and support front desk team members. Provide ongoing coaching, feedback, retraining, and performance support to promote accountability and continued staff development. Monitor front desk productivity, workflow, accuracy, service quality, and timeliness and identify opportunities for process improvement. Promote a positive, professional, fair, and collaborative work environment. Partner with the Clinic Manager on staffing, workflow, productivity, operational initiatives, and other day-to-day clinic needs. Address patient questions, concerns, and complaints in a timely and professional manner and ensure appropriate follow-up through resolution. Help manage challenging patient interactions and serve as an escalation point for front desk staff when needed. Ensure front office policies, procedures, and operational initiatives are implemented consistently and within established timeframes. Maintain compliance with applicable policies, procedures, HIPAA requirements, and other healthcare regulations related to front office operations. Participate in required meetings, trainings, and off-site events as needed. Perform other related duties as assigned by management.

Qualifications: High school diploma or equivalent required; Associate degree in Medical Assisting, Medical Office Administration, Healthcare Administration, Business Administration, or a related field preferred. Minimum of 2 years of experience in a medical practice, including experience as a Medical Assistant, Front Office Associate, or similar patient-facing healthcare role. Previous experience in a lead, supervisory, or management capacity strongly preferred. Demonstrated ability to lead, coach, train, and support staff while promoting accountability and a positive team environment. Experience coordinating staff schedules, daily workflow, and clinic coverage preferred. Strong understanding of medical office operations, including patient flow, front desk processes, clinical support functions, and provider support. Ability to identify workflow or performance concerns and assist with process improvement, retraining, and corrective action when appropriate. Strong interpersonal, communication, organization, and problem-solving skills. Ability to effectively manage competing priorities and respond to staffing or operational needs in a fast-paced clinical environment. Working knowledge of HIPAA, OSHA, and other applicable healthcare compliance and safety requirements. Proficiency with electronic medical record systems and standard office technology preferred. Licensure/Certifications/Education