Customer Service Receptionist

Position Title: Customer Service Receptionist

Location: 1780 Ocean Ave, Brooklyn, NY 11230

Duration: 1 month – 35 hrs per week, Monday-Friday

Position Summary: In an effort to increase enrollment in NYC public schools post COVID-19 pandemic, the DOE is committed to providing outreach, tools, resources and the most up-to-date information to families through an array of avenues including our P311 call center, our in-house Outreach team, and our family-facing Family Welcome Centers across the five boroughs. We believe a thoughtful marketing campaign will help us achieve our goal of providing families with the resources and tools they need to make informed decisions on education. In turn, this campaign will allow families to select the best option, which is a nurturing, no-cost free education for their children. We hope to bring back families that have transitioned out of NYCDOE schools and aim to bring new families to NYCDOE schools as well. The Office of Student Enrollment (OSE) is a fast-paced, multifaceted organization with workload that spans the entire calendar year to manage admissions, enrollment and transfers for students in 3K, Pre-Kindergarten and Kindergarten through Grade 12 (not including charter schools). The Office of Student Enrollment supports the NYCDOE's core priorities by designing and implementing child care eligibility determinations and admissions policies and processes that provide all students with access to high-quality day cares and public schools. The Family Welcome Center Enrollment Representative is an integral member of the Family Welcome Center (FWC) team, providing excellent customer service to families seeking assistance with enrollment and admissions-related matters, and handling complex situations in a manner that best supports families. In this role, the Family Welcome Center Enrollment Representative works closely with FWC Supervisors and staff to triage family requests, and assist with the completion of various family requests. As a supportive and temporary member of the FWC team, the Family Welcome Center Enrollment Representative also assists with outreach and implementation of various admissions events to increase enrollment and provide resources to families to transition back to NYCDOE schools.

Reports to: Family Welcome Center Supervisor

Responsibilities: Responds to calls and inquiries from families reaching out to FWCs for support by setting up appointments and/or completing requests for assistance, including follow up and documenting in FWC systems Under the direction of FWC Supervisors, assists with placing students on register at schoolsAssists with targeted robocalls to help increase enrollment and provide resources to families about public schoolsAssists with collecting family contact information and determine best ways to reach them, home languages, etc. Supports events/admissions teams at virtual and in-person admissions events aimed at increasing enrollment Serves as a resource to families and students regarding admissions, providing high-quality information and timely responses to inquiries Provides excellent customer service and support in all instances of working with families Works on implementing outreach efforts designed to inform families about admissions, enrollment, related events and projects; prepares and delivers presentations and information sessions to staff, community-based organizations, community groups and youth services organizations Assists and participates in student enrollment events, workshops, and information sessions Works with the communications team to design, develop, and distribute materials and information needed for community outreach efforts Inputs data in various DOE systems including but not limited to ATS, Service Cloud and MySchools, to support application processes Works in accordance and is familiar with Chancellor's Regulations A101 while using the highest ethical standards.

Qualification Requirements: Minimum: A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; orHigh school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; orEducation and/or experience which is equivalent to "1 " or "2 " above. However, all candidates must have at least one year of experience as described in "1 " above.

About Us: InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.