Seasonal Shoe Associate As a Seasonal Shoe Associate, you'll play an important role in delivering excellent customer service, driving sales, and supporting store operations to ensure a positive shopping experience for every customer. Whether you're helping a customer on the sales floor, assisting with transactions, or supporting behind-the-scenes processes, you'll be a part of a team that works together to meet store goals, foster customer loyalty, and build repeat business. Responsibilities include demonstrating a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics. You will create memorable store experiences through building genuine team, vendor, customer, and community relationships. You will greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service to enhance customer shopping experience. You will build customer loyalty to brand and store by delivering best-in-class service and offering tailored product recommendations to meet client needs and preferences. You will leverage selling tools and digital devices to provide customers with a seamless omnichannel experience by confidently speaking to available inventory, assortment, and product features and benefits. You will utilize brand guides and training materials to drive increased selling opportunities by building knowledge of product assortment, using advanced selling techniques, and making styling suggestions. You will maintain visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment. You will execute successful promotions, special events, and customer outreach to maximize performance, advance business for assigned brand, and contribute to overall department and store success. You will contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements. You will support store fulfillment and asset protection initiatives in designated areas by accurately and efficiently executing omni and operations processes, maintaining product protection standards, adhering to safety guidelines and security protocols. Skills and abilities include dedication to customer service and a drive to achieve store objectives. You will have skills and experience to perform in the role and a commitment to continuously learn. You will be able to take ownership of assigned tasks and contribute to store success. You will be self-directed and able to work with minimal supervision in a deadline-driven environment. You will communicate with excellence. You will be comfortable with technology, including smartphones, tablet computers and Windows-based operating systems. You will be available to work a flexible schedule based on business needs, including nights, weekends, and holidays. You will be able to regularly move around all store areas and be accessible to customers. You will be able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
