Venue Supervisor - Food & Beverage Lead the team. Elevate the experience. Make every shift count. Are you a hands-on leader who thrives in a fast-paced hospitality environment? Do you know what it takes to create an exceptional guest experience while keeping a team motivated, operations running smoothly, and standards consistently high? We're looking for an experienced Venue Supervisor to join our Food & Beverage team at our casino property. This is a hands-on leadership role overseeing both Front of House and Back of House operations, where no two shifts are exactly alike. You'll be the leader on the floor-coaching your team, solving problems, connecting with guests, and making sure every detail is executed to our high standards and in accordance with Company Policies, Procedures, and Gaming Regulations.* What You'll BringProven restaurant or Food & Beverage supervisory experience Strong people-management and team-building skills Kitchen supervisory experience and a passion for operational excellence Experience with training, scheduling, coaching, performance management, and associate relations Knowledge of inventory management, ordering, and par levels A strong understanding of food safety, sanitation, and health & safety standards Ability to confidently handle guest concerns and turn challenges into positive experiences Knowledge of New York State alcohol regulations and Commercial Gaming Regulations A hands-on leadership style-you're not afraid to jump in and work alongside your team when business gets busy Excellent communication, organization, and problem-solving skills
What You'll Do:
As a Venue Supervisor, you'll play a key role in the success of your assigned outlet. You'll:
- Lead, train, schedule, coach, and develop Food & Beverage associates
- Oversee Front of House and Back of House operations during your assigned shift
- Monitor staffing levels and respond to call-ins and scheduling challenges
- Maintain inventory and par levels while minimizing waste and excess
- Be a visible presence on the floor during peak periods
- Build genuine guest relationships and resolve concerns quickly and professionally
- Ensure food quality, service, sanitation, and safety standards are consistently met
- Support hiring, performance evaluations, discipline, promotions, and other supervisory responsibilities
- Ensure compliance with all applicable Company Policies, Procedures, and Gaming Regulations
- Step into any role necessary to keep the operation running at its best
ScheduleThe typical shift is 1:30 PM-10:00 PM, but this is a dynamic casino environment, so open availability is required.
Qualifications:- High School Diploma or GED required
- Two- or four-year degree in Hospitality Management or a related field preferred
- Minimum 2 years of restaurant/Food & Beverage experience with supervisory experience
- Must be able to meet the physical requirements of the position, including standing and walking for extended periods and lifting/moving items as required
Why Join Our Team?
We offer more than just a job-we offer opportunities to grow, build a career, and be part of an exciting hospitality environment.
Our benefits include:- Employee daycare - open 7 days a week, 7 AM-11 PM, at great rates; subsidy may also be available
- Generous 401(k) - 100% vested from day one
- Medical, Dental, Vision & Life Insurance available for full-time employees
- Paid Time Off, Sick Time & Holiday PayTuition Reimbursement for eligible employees
- Employee discounts on hotels, restaurants, spa services, and more
If you're ready to lead from the front, create memorable guest experiences, and take your Food & Beverage career to the next level, we want to meet you!
Apply today and bring your leadership to the floor!
