Service Technician

About the Role: Be on the front lines of essential services, combining technical skill, fieldwork, and customer care to keep energy and utilities flowing safely and reliably. Serve as a team member responsible for meter reading, installation, maintenance, testing, programming, removal, repair, starts, stops, and replacements, primarily focused on natural gas and including electric and water meters located within the KUB service area. Work also includes entering the customer's premise to relight gas equipment. Under general supervision and with an emphasis on safety, perform a wide variety of duties to support day-to-day operations of the Advanced Metering Infrastructure (AMI) system, including system setup and configuration. This will include response to system notification messages, investigation of tamper alerts, troubleshooting, problem resolution, reporting, training, and documentation. Must be able to complete all orders electronically on a handheld device or computer and use various applications to monitor and troubleshoot AMI systems. Provide consistent, excellent customer service on behalf of KUB. Is responsible for the safe operation and inspection of assigned vehicles and equipment. Subject to hazards such as asphyxiation, explosions, burns, electrical shocks, falls, etc. Effectively communicate with KUB co-workers and customers.

QualificationsPhysical Requirements: Requires frequent bending, stooping, and lifting in confined spaces where conditions are cramped, and head-space is often limited. Must be able to work in vaults and manholes. Works outside most of the time, from a KUB vehicle, on customer property, in customer facilities, and in various weather conditions. Frequently requires above normal visual and mental alertness. Must be able to climb steps and work from ladders. May be required to lift, push, or pull up to 50 lbs. and work extended hours during emergency situations.

Minimum Requirements: High school diploma or equivalent Valid driver's license Must pass required Gas Operator Qualification Certifications within first year of employment Possesses a high degree of mechanical, electrical, and problem-solving aptitude as well as the ability to read and utilize electrical schematics, piping diagrams, and operations/maintenance manuals Must have excellent deductive reasoning ability, good dexterity, is adept at using hand tools and equipment, and can work independently and within a team Ability to function effectively and remain calm under emergency situations Please note that due to job responsibilities, KUB does not provide immigration sponsorship for and/or based on this position.

Preferred Requirements: Associates degree or two years of technical training in a related field (electrical, mechanical) or the equivalentHigh school diploma plus two years of experience in electric, water, or natural gas meters and equipment Have (1) year of experience or training in electrical, mechanical, or natural gas measurement and installation of piping Training in the International Fuel Gas Code and 49 CFR 192 and extensive experience with piping Previous experience in HVAC systems Ability to competently function in all related support and IT systems used within department (i.e., Geographic Information System (GIS), Fieldwork, Customer Information System (CIS), Outlook, Word, Excel, Nomad handhelds, etc.) Selection ProcessAbout the Selection Process: Phase 1Apply online at www.kub.org Phase 2Experience, training, and education evaluation Phase 3Interview with department representatives Phase 4Written, performance, and behavioral exercises Phase 5Background Investigation Phase 6Physical assessment and/or drug screen* *KUB is part of the Tennessee Drug Free Workplace Program If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance. Knoxville Utilities Board is an Equal Opportunity Employer BenefitsGenerous health benefits with low premiums and deductibles Benefits start day 1 Competitive 401(k) contribution and match PTO available for use after your first payday 11 paid holidays Free financial advising Educational assistance & professional development opportunities Employee physical & mental wellness programs