Electric Power Generation Field Service Technician

Who We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing: As an Electrical Power Generation Field Service Technician, you will be the field service support of our Caterpillar Commercial Product line. Duties will include the installation, maintenance and troubleshooting of engine and electrical related systems, Industrial and EPG start-up of generators, transfer switches, UPS, and switchgear systems.

Primary Responsibilities: Provide customer support for on-site facilities through technical evaluations of specific application, troubleshooting, and problem solving. Repair and maintain reciprocal engine based power generation/Industrial Systems throughout the territory. Provide guidance, assistance, and training to service technicians and customers as requested. Explain and defend warranty decisions; generate and communicate service bulletins to both customers and office personnel. Communicate cost, service and reliability issues from Field to office personnel with intent of convincing appropriate departments for cost reduction and design improvements. Write full reports on findings from field service events, with clear, concise information. Communicate daily clear comprehensive field reports regarding assigned units. Represent the Power Systems group in the field. Maintain service manuals. Perform all work in accordance with established time, quality standards and safety procedures. Must be able to obtain a CDL license if required

Additional Responsibilities: Participate in required safety program, and work in a safe manner. Additional duties as assigned by manager. Who We Are Looking For: To be successful in this position you should have a strong mechanical and electrical aptitude, knowledge of tools applicable to the position and the desire to learn. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.

Education/Experience: High school diploma or equivalent preferred.3+ years of EPG field experience or accepted alternate.

DOT Physical: Drug ScreenMust not be disqualified to drive a CMV under 49 CFR § 391.15.

Preferred Qualifications/Skills: EGSA Certification a plus Technical Degree or Certification a plus Values:

• At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
• Ideal candidates will demonstrate the following values:
• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude