Loss Prevention Specialist At Goodwill Manasota, we aim to create a positive and fulfilling work environment with an emphasis on training and self-empowerment. With these tools in hand, our Team Members can excel in both their jobs and futures. Our Full Time Team Members can expect a consistent forty hour work week. Goodwill Manasota has many benefits including internal professional development opportunities, a generous Paid Time Off policy of three weeks in the first year of employment, a 24/7 Goodwill Paid phone access to a Doctor through Teladoc and many other attractive benefits listed below. As a TL of Loss Prevention, you will: Awareness & Prevention: Communicates, trains, and educates security and loss prevention programs and strategies. Ensures and provides open and honest communication that encourages that all team members do not place themselves, donors or customers in harm's way. Communicates and supports Goodwill's drug-free workplace, strives for and maintains a positive work environment following Goodwill's Core Values and Guiding Principles. Understands represents Goodwill's zero tolerance for harassment, substance abuse, workplace violence, failure to report medical incidents (work or non-work related), and theft or other related offenses. Supports assessment, creation, and training of loss prevention and asset protection strategies to determine effectiveness and make necessary changes to support business needs. Facility Protection and Corporate Security: Investigates disturbances such as alarm calls, unlawful intrusion/trespass, fires, property damage, and other loss as needed. Assists with integrity and elements of facility physical security system including locks, key control and issuing (including vehicles, fobs/access control, and alarm systems as assigned based on territory. Assists with managing all aspects of key and alarm control access and procedures. Monitors facilities for security, loss prevention, and other operational activities using video surveillance system. Partnership: Partners with stakeholders/ different appropriate department leaders and manages process to ensure that all open cases are closed timely. Monitors and utilizes Loss Prevention Support (LP Support) Helpdesk system to address, triage, and resolves issues and departmental requests in a timely fashion per Service Level Agreement (SLA) timelines. Monitors Digital Video Recording at designated facilities and communicates operational/placement/quality issues. Respond and assist to all critical incidents and emergency response situations including communication, problem solving, and remediation. Training: Ensures 100% customer satisfaction and buy-in while delivering training. Partners in new hire orientation Loss Prevention training and supports Safety training as assigned. Supports Leadership by providing feedback and coaching while on the field. Assist in the developing of Loss Prevention related training courses or content.
The Benefits:
Medical, Dental, & Vision Insurance, Employer Paid Life Insurance, 401K Retirement Plan with an Employer Match, Paid Time Off, 25% Store Discount, DailyPay, Teladoc copays covered by Goodwill, Access to a Life Coach, Training and Development Opportunities, Education Assistance and Incentives, Comprehensive Wellness Program with Incentives
The Qualifications:- Ability to provide one-on-one and group training and knowledge sharing.
- Effective communication, decision making, and problem-solving skills.
- Effective team building and business partner in all aspects of the organization
- Excellent conflict resolution, negotiation, and interview skills.
- Proficiency with Microsoft Office, Excel, Word, Outlook, PowerPoint.
- Strong public relations and customer service skills.
- Proficiency in operating digital platforms and systems including RM/LP management and video systems.
- Ability to maintain high level of confidentiality regarding investigations and employee information.
- Ability to develop and maintain effective working relationships.
- Training and Experience:2-5 years+: loss prevention/asset protection experience in a multi-unit capacity preferred, or equivalent experience.
- Minimum 2 years: CCTV, Burglar, Fire alarm Maintenance/Monitoring technical skills
- Access Control (Key & Lock Systems / Electronic systems)
- Relevant Bachelor's degree preferredLPQ/LPC, Wicklander-Zulawski Interview and Interrogation, or other certification a plus
Special Requirements:- Incumbent must possess a valid driver's license and be able to drive a privately owned vehicle to travel throughout the Goodwill territory to visit stores and locations, on a regular and recurring basis. Thus, having a privately owned reliable means of transportation is a requirement of this job.
- Occasionally and only under special circumstances, incumbents may be required to drive a company vehicle.
- Must be available to work a flexible schedule including days, nights and weekends to meet the needs of the organization.
- This position is safety-sensitive and requires drug testing
- This role may require access to facility keys and alarm systems
