We are seeking an experienced Coordination Supervisor to oversee and lead a team of coordinators within our home care agency. The ideal candidate will have at least five years of experience in the home care industry and will be responsible for supervising all coordinators handling HHA (Home Health Aide) exchange. This role is crucial in ensuring smooth coordination between caregivers, clients, and internal teams.
Key Responsibilities:
Team Supervision: Oversee and mentor a team of coordinators responsible for HHA exchange, ensuring they are meeting performance standards and providing quality service.
Workflow Management: Ensure that coordinators are efficiently managing schedules, caregiver-client matches, and handling all communication effectively.
Quality Assurance: Monitor and evaluate the performance of the coordination team to ensure adherence to policies, procedures, and industry regulations.
Problem-Solving: Address any coordination issues, including scheduling conflicts or last-minute changes, providing guidance and solutions.
HHA Exchange Oversight: Supervise the proper execution of HHA exchange processes, ensuring accuracy and compliance with both company standards and regulatory requirements.
Training & Development: Provide ongoing training and support to coordinators to ensure continuous improvement and professional development.
Collaboration: Work closely with HR, billing, and other departments to ensure smooth and efficient operations.
Qualifications:
Minimum of 5 years of experience in a supervisory role within the home care industry.
In-depth knowledge of HHA exchange processes and home care regulations.
Strong leadership and team management skills.
Excellent organizational and communication skills.
Ability to handle complex situations and provide effective solutions in a fast-paced environment.
Proficiency in relevant home care software systems.
