Customer Service Representative Smoothstar Tech is hiring qualified candidates for work from home customer service position with TXU Energy. Agents will serve customers by providing product and service information; resolving product and service problems.
Job Duties:- Review, analyze and respond to customer billing inquiries.
- Resolve customer issues or questions
- Processing payment deferrals.
- Attempt to save customers who may be moving, unhappy with the plan or current rate
- Quickly identify customer needs in first few minutes of the call to offer the appropriate plan
- Accurately enroll the customer in the correct plan
Job Qualifications:- 1 year of customer: call center, retail or helpdesk.
- Strive to resolve the customer issues on the first call
- Demonstrate knowledge of TXU Energy processes and policies.
- Build trust and rapport with the TXU Customer through clear, respectful interaction
- Always strive to ensure that overall customer satisfaction remains high, while resolving issues
- Understand "client call flow" and Texas Utility regulation
- Ensure no Public Utilities Commission Complaints are filed
- Ensuring that no TXU customer has a Lights Turned Out In Error (LOIE) situation
