Senior Director of Business Operations

POSITION SUMMARY: The Senior Director of Business Operations serves as a key member of the leadership team, driving organizational effectiveness and operational excellence across all Hoffman Hydronics locations. This role combines strategic planning with hands‑on execution, managing critical initiatives that align with company objectives while improving efficiency across Hoffman Hydronics' 15+ branch locations spanning the Southeast. This is a high‑impact leadership role and strategic business partner to the President. The role carries direct management responsibility for assigned staff and department leaders and will lead cross‑functional initiatives across the organization. Functional leaders retain accountability for the day‑to‑day management and performance of their respective departments; the Senior Director is accountable for improving the systems, processes, information, leadership discipline, and execution required to scale HHY profitably. The ideal candidate is a results‑oriented, intellectually curious leader who can bridge executive strategy with day‑to‑day operations in our dynamic, employee‑owned organization.

KEY RESPONSIBILITIES: Strategic Planning & ExecutionDevelop and execute strategic initiatives in partnership with the Hoffman Hydronics President and executive team, translating priorities into clear decision agendas, accountable owners, milestones, risks, and measurable execution plansLead annual strategic planning process and facilitate quarterly business reviewsMonitor KPIs and provide data‑driven insights to inform decision‑makingIdentify operational gaps and develop process improvement solutions to increase organizational effectivenessDevelop and maintain a prioritized business‑improvement roadmap that connects company growth objectives to organizational capabilities, people, systems, processes, inventory, capacity, and investment decisions required to achieve themParticipate in strategic manufacturer, customer, and market‑development discussions to build an understanding of HHY's customer segments, commercial model, supplier relationships, competitive position, and growth opportunitiesTeam & Department LeadershipDirectly manage assigned staff and department leaders, setting clear goals and holding teams accountable to resultsProvide coaching, performance management, and professional development to direct reports, with clear performance expectations and accountability mechanisms for assigned leaders and staffOversee coordination and accountability across multiple departments and functionsBuild organizational bench strength through hiring, mentoring, and succession planningGuide the continued growth of Pump'nFlo (our fabrication division), including its production and sales functions, with a strategic focus on establishing it as a profitable cost centerOversee Pump'nFlo leadership on strategic directionOperational LeadershipDrive adoption of process improvements across branches to enhance efficiency, quality, and customer satisfactionOversee integration of new branches into the Hoffman Hydronics operational frameworkFacilitate communication between corporate office and field operations across all 15+ branch locationsImplement systems and standard operating procedures that support scalable growth while maintaining company cultureExecutive SupportServe as strategic advisor and partner to the President on organizational and operational matters, including leadership commitments and follow‑through across strategic prioritiesPrepare presentations and communications for internal and external stakeholdersFacilitate executive meetings and ensure follow‑through on action itemsDevelop concise executive recommendations, business cases, implementation updates, risk assessments, and benefit‑realization reports for the President and leadership teamBusiness & Financial ManagementOwn budgets and forecasts, and collaborate with the Controller to monitor financial performance across departments and branchesAnalyze business metrics to identify opportunities for financial and operational optimizationSupport business systems and technology improvements, including reporting, workflow automation, and data qualitySupport ESOP communication regarding ownership benefitsCoordinate with all sister companies (H&H, HBT, HMS, and others) on joint initiativesQUALIFICATIONS EducationBachelor's degree in Business Administration, Engineering, Construction Management, or Operations Management requiredMBA or advanced degree requiredExperience 7-10 years of progressive leadership experience in operations, strategy, or business managementProven experience directly managing staff and leading multiple departments or functionsDemonstrated financial acumen, including P&L ownership, budgeting, and forecastingExperience in the construction or manufacturing industry a plusExperience with ERP systems, business intelligence, or technology-enabled process improvement a plusDemonstrated success leading process improvement or operational excellence initiativesProven track record managing complex, cross‑functional projectsMulti‑location or multi‑branch business environment experience preferredCore CompetenciesStrategic thinking with the ability to execute tactically and a willingness to engage directly in problem solving and implementationStrong people leadership skills, with a track record of developing and retaining talentStrong financial and business acumen, with the ability to read financial statements, manage budgets, and run operations with an owner’s mindsetData‑driven decision‑making with advanced analytical and problem‑solving abilitiesProcess improvement mindset with genuine intellectual curiosityExcellent communication and relationship‑building skillsProject management expertiseHigh emotional intelligence and adaptabilityCommercial curiosity, with genuine interest in customers, suppliers, market dynamics, and the tradeoffs required to support profitable growthAbility to influence across functions, build trust with employees and leaders, and sustain change after implementationSound judgment, discretion, and resilience, well suited to a high‑trust, employee‑owned organizationTechnical SkillsComfortable adopting AI tools and other emerging technologies to improve how work gets doneProficient in Microsoft Office Suite and business intelligence toolsExperience with project management and collaboration softwareData analysis and presentation capabilitiesValid driver's license and ability to travel (25-30%)