Resort Trolley DriverThe Resort Trolley Driver is responsible for all aspects of transportation of Resort Guests, to include safety, friendliness, cleanliness and line speed. This is to be done in a manner consistent with the Values and Mission of The Dollywood Company. Summary of Essential Functions and Responsibilities Greets guests and initiate friendly interaction Provides Guest excellence, which exceeds expectations Effectively uses empowerment to ensure Dollywood's 100% Satisfaction Guarantee policy is implemented Reacts calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as required Effectively performs in the role of Resort Trolley Driver to include (but not limited to): Transporting Guests via Trolley in a safe and efficient manner Visually observes surroundings to identify potential safety hazards Cleans and organizes conveyance daily to present professional appearance Communicates calmly, clearly, and professionally with Guests and Hosts Assists Guests with the loading/unloading of the Trolley, also alerting them of the height of steps and surrounding curbs Assists Guests with the loading/unloading of ECV's, wheelchairs, and strollers Completes daily written reports and turn in any necessary paperwork to Parking PICOperates vehicles/work each position in all weather conditions Maintains a sense of urgency toward area of operation to reduce Guest wait time Uses time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items Assists with other areas in parking as needed/requested by Management Wears and maintains a themed costume issued by Dollywood Performs special projects as directed by Management Attends all required Training Classes and Meetings Complies with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times Verbally communicates and enforces Safety rules Visually observes Guest actions during operation to prevent safety hazards Initiates friendly interaction with guests Works varying hours and at different areas when needed Maintains confidentiality at all times Follows all safety standards to include reporting any violation of standards
Education and Experience:
Required Must be at least 21 years of age Must be able to drive all motor vehicles used in operations - trolley, shuttle van, and truck Must have valid Tennessee Commercial Driver's License with a Passenger Endorsement and proof of auto liability insurance May be required to provide a copy of personal driving record from home state Must have less than three (3) traffic violations on record in the last three (3) years Must not have a DUI conviction in the past 15 years on record Must submit and pass a pre-employment DOT Certified Drug and Alcohol Screening Ability to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check Knowledge, Skills, and Abilities Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employeesMust reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work Must be self-motivated and disciplined Ability to memorize safety standards & scripted material Must be able to prioritize and complete work assignments on a timely basis Must maintain strict confidentiality and judgment regarding privileged information Must be committed to continuous improvement Must have professional appearance with good personal hygiene Must promote and support a "team" work environment by cooperating and helping co-workers Must be productive in a fast-paced environment Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills Able to comprehend instructions and retain information Able to be flexible to handle frequent changes in priorities Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employeesMust have manual dexterity necessary to complete all job duties Ability to move about and react quickly in emergency situations Able to tolerate fast pace of job responsibilities during times of high-volume attendance Able to operate a fire extinguisher Able to tolerate detergents and chemicals Must be willing to perform other work functions as assigned Physical and Cognitive Requirements Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods Able to sit, stand or walk for long/short periods of time Able to work in a small, confined area Able to push and/or pull Able to bend at the waist and knees for long periods of time The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
