Clerical Support Position Performs complex and sensitive clerical work in support of the Patrol Division or Criminal Investigation Division (CID).Our City Mission: To provide exceptional services that create and sustain a safe, livable, and vibrant community. Our City Vision: Building a better tomorrow together by cultivating a City that is financially strong, with a thriving economy, quality infrastructure, and dynamic culture. Our Core Values: Rtown THRIVESTeamwork: We believe in the power of collaboration and unity among our citizens, leaders, and our own staff to achieve common goals and enhance the well-being of our community. Hometown: We cherish and preserve the unique character and history of our town, creating a sense of belonging for all who call it home. Respect: We promote a culture of mutual respect, recognizing the inherent worth and dignity of every individual in our diverse community. Integrity: We hold ourselves to the highest ethical standards, ensuring transparency and accountability in all our actions and decisions. Vision: We embrace innovation and forward-thinking ideas to shape a sustainable and prosperous future for Rosenberg while preserving our historic past. Employees: We strive to maintain a healthy work culture that places an emphasis on physical and mental well-being so our employees can perform to their full potential. Service: We are committed to delivering superior services and continuously improving to meet the needs of our community.
Essential Functions:- Professionally greet the public, vendors, and representatives from other agencies in person, by telephone, and email
- Provide general information regarding department operations services provided, police case numbers, and reports
- Route mail and other correspondence or information to its intended recipient
- Maintain official records for the Police Department
- Properly files official documents for future retrieval
- Review and destroys records as retention period expires and keeps track
- Process Open Records Requests for departmental reports and other archived data and information
- Complete records checks
- Provide exceptional customer service
- Responsible for the accuracy of National Incident-Based Reporting System (NIBRS) data sent to the State and Federal Bureau of Investigation (FBI)
- Ensure all offense reports are validated through the NIBRS system
- Provide copies of accident and/or offense reports to person(s) upon request
- Answer the Police Department's phone lines and address those calls accordingly
- Retrieve and provide reports and other archived information to requesting officers
- Prepare arrest case packets for officers as needed
- Screen incoming calls to establish the nature and priority of the call and forward the call to the appropriate person or department
- Maintain calendars, plan and schedule meetings and events. Coordinate space, equipment, and other resources
- Monitor and maintain office supplies and related equipment
- Maintain, file, and enter data into the computer system, including offense reports, crash reports, and citations
- Process other paperwork associated with arrests
- Organize offense reports and subpoenas
- Assist with public records and fingerprinting
- Assist in approving information, offense, and arrest reports in accordance with relevant statutory guidelines, internal policies, and general orders
- May be required to do some in-town travel
- Perform other duties as assigned
Required Qualifications:- High school diploma or equivalent
- Two (2) years of paid administrative support experience in an administrative or clerical role
- Training and experience using a personal computer with a variety of software including Microsoft Office
- Licenses, Certificates, and Other Requirements
- Valid Texas Driver's License
- Reliable transportation and liability insurance
- Appointment will be conditional upon successful completion of the following pre-employment checks:
- Criminal background check
- Controlled substance screening
