Meter's ambition is to evolve internet infrastructure into a utility by building a product that caters to stakeholders from Customers, ISPs, Partners, and Technicians. Every utility starts with an installation - and that's where you come in. The Technician Operations team is the live backbone of Meter's deployment engine, ensuring that we deliver critical infrastructure on time, to standard, and with zero friction for our partners and customers. A Network is most vulnerable during deployment - and each stakeholder plays an essential role to ensure it's built as performance and resilient critical infrastructure. Meter dedicates a team to each stakeholder, ensuring our product and work empowers stakeholders to do operationally and technically sound work at scale. In this role, you'll own the live technical execution of enterprise network deployments. By partnering directly with field technicians in real time, troubleshooting issues as they happen, and building the systems and tools that make installations effortless, you'll ensure every customer network is successfully brought online.
What success looks like:
Your fingerprints will be on every installation, shaping the technician experience and driving the scale Meter needs to reach utility status. In your first six months, you will:
Become the technical escalation point: Independently resolve the majority of live deployment networking issues, reducing escalations to Deployment Engineering and keeping installations on schedule.
Keep projects on track: Deliver >90% of installations on time by partnering with field technicians, unblocking issues in real time, and ensuring customer networks are successfully brought online.
Raise quality standards: Reduce rework rates
