Casino HostOBJECTIVE: To increase the loyalty of existing players, develop the next generation of players, and sustain our competitive advantage by building upon our reputation for delivering world-class player service.
TYPICAL WORKING CONDITIONS:
Standing or walking for eight hours in a Casino environment which is smoke-free and outside in extreme weather, often under stressful conditionsESSENTIAL FUNCTIONS:Always be Barona NICE to fellow staff and players; find every opportunity to offer a friendly smile, wave and greetingHave knowledge of and meet Wrap Around Service standardsAlways provides excellent internal and external player service. Maintains positive "team player" attitudeWorks an eight-hour shift at a Club Barona booth, on the casino floor, or at a special eventWelcomes each player to the casino and wishes them good-bye upon their departurePerforms casino announcements in a theatrical, entertaining, and professional mannerAssists players with playing video machines and table games as neededResponsible for knowing complete and accurate information in order to answer all questions from the playersRepresents the casino in a positive, professional manner; upholds high standards of grooming and appearanceEngages coworkers and players in a positive and upbeat manner; makes eye contact and smiles at all timesCommunicates clearly and effectively with players and staffLeaves a lasting impression on players, staff, and owners by making everyone feel specialOccasionally will assist with providing a concierge service to group tour players, including arriving and departing tour buses as neededInputs and updates member application information into computer database, while ensuring the highest level of data integrityIncreases player awareness, participation, and utilization of the Club Barona card and casino promotions by actively soliciting players on the casino floorGenerates excitement and enthusiasm while assisting with all promotions and events; issues vouchers and entries, and checks-in players for promotions and eventsIssues Club Barona merchandise and complimentaries and redeems players offers while abiding by and working within the set variance policies for coupon issuance, comp issuance and inventory controlProtects Tribal assets through effective management of comps in alignment with "Comping with Confidence" guidelines, participates in Comping with Guidelines training, and appropriately defines business decision on comp exception noticesReadily available to assist staff members of any department with player dispute/problem resolution using good judgmentMaintains inventory stock at the workstation, maintains the appearance of workstations, verifies issued vouchers in an orderly manner, and keeps all ashtrays at the posts clean and free from litterMaintains current knowledge of the Club Barona card, casino amenities, games, and promotions to relay complete and accurate information to players and other staffMaintains positive relationship with players and promotes Club Barona in a professional and friendly manner. Complies with the department's service standardsIssues complimentaries up to $400 to players on the floor and at the boothsUtilizes myCONNECT software on departmentally issued IPAD's to find and approach players playing on the casino floor in order to make a personal connection with themRequired to attend and complete any necessary trainingsIssues out and/or checks in scooters to players as needed utilizing the scooter inventory program, ASSIMOV. Ensures player fills out the "Scooter Liability" form in its entiretyNOTE: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed.
