About the Role:
We're hiring an Investor Services Associate at our FINRA/SEC-registered broker-dealer. You'll handle investor inquiries, process subscription documents, and resolve not-in-good-order (NIGO) items. You'll also keep onboarding and communication records accurate. The role suits a detail-oriented person who wants to build a career in fund operations in a regulated environment.
Key Responsibilities: Investor Communications
- Manage the investor services inbox and call queue. Answer questions about subscriptions, distributions, account access, redemptions, accreditation and tax documents.
- Draft outbound correspondence from firm templates. The VP of Operations reviews it before it goes out.
- Keep the inquiry log current. Escalate possible complaints or regulatory matters to the VP of Operations and Compliance.
- Point out recurring issues and friction points so the process can improve.
- Assist in the distribution/publishing of fund documents. Onboarding & Subscription Processing
- Review and process subscription packages for interval funds, closed-end funds, non-traded REITs and BDCs.
- Perform the first NIGO review and work with distribution partners, RIAs and investors to fix any gaps.
- Check investor eligibility documents, including accreditation, suitability and concentration limits, against Reg BI, FINRA Rule 2111 and fund rules. Escalate any concerns.
- Enter and update account data in back-office systems.
- Track the subscription pipeline and report time-to-funding and pending items.
- Assist in management of funding/offering deadlines. Operations & Compliance Support
- Follow department procedures and flag any gaps or inconsistencies you find.
- Facilitate maintenance of records in line with SEC Rules 17a-3 and 17a-4.
- Help compile metrics: response times, NIGO (Not In Good Order) rates, call volume, and time-to-funding.
- Help test digital subscription, e-signature, and CRM tools.
- Complete required training. Follow firm policies on electronic communications, Reg S-P, and AML.
Qualifications: Required
- 1–3 years in financial services operations, investor services, transfer agency or fund administration. Recent graduates with relevant internships are welcome.
- Some familiarity with investor onboarding or subscription processing.
- Strong attention to detail in a high-volume setting.
- Clear, professional written and verbal communication.
- Proficiency in Microsoft Office. Comfortable learning CRM and digital subscription tools.
- SIE, Series 7 and Series 63 (or 66), or progress toward them. Registrations must be obtained within 3 months of hire. Preferred
- Experience at a broker-dealer, RIA, transfer agent or fund administrator working with alternative investment products.
- Experience in supporting of retail investors.
- Exposure to Reg BI, FINRA Rule 2111 or retail eligibility requirements.
- Experience with DocuSign, shared inbox tools or investor CRMs.
- Working knowledge of SEC Rules 17a-3/17a-4 and Reg S-P.
What We're Looking For:- Accurate: You catch errors before they reach investors or regulators.
- Responsive: You handle a high volume of requests quickly and professionally.
- Aware of the rules: You apply regulations in daily work and know when to escalate.
- Organized: You keep track of many files and deadlines at once.
- Collaborative and coachable: You follow procedures, ask for guidance and take feedback on board.
