Visitor Services Coordinator Chatfield Farms

Position Summary: This position will assist the Visitor Services Management team with the day-to-day operations of the Visitor Services department, including, but not limited to, cashiering, coordinating all areas of Gardens entry and exit at Chatfield Farms, opening and closing procedures, signage, cash management, processing membership, ticket and program registration sales, leading and directing staff, coordinating and reinforcing training plans, managing supplies, assist in the management and training of Ambassador volunteers. Serves as Manager on Duty for special events and in the absence of Managers, serves as first point of contact for customer service escalation, assigning breaks, and attendance reporting. The Chatfield Farms Visitor Services Coordinator will work closely with the Visitor Services Management team to identify areas of concern and Visitor Services trends. This position requires a flexible schedule including the ability to work weekends and some evenings.

General Duties and Responsibilities: Assists and/or acts as Visitor Services Manager on Duty including, but not limited to, overseeing opening and closing procedures, sign management, conducting huddle meetings, leading and guiding staff and Ambassador volunteers, assigning breaks and break coverage and radio management. Provides outstanding customer service to all staff, visitors volunteers, and Denver Botanic Gardens customers, including but not limited to phone, in-person, written, verbal, and electronic communication. Creates bookings and process sales for general admission, classes, tours, and events offered at Denver Botanic Gardens. Ensures compliance with all Visitor Services operating policies and procedures. Sets, communicates, and ensures compliance with policies for reports, customer service, cash handling, refunds, and admissions opening and closing. Assists with cash management including, but not limited to, creating daily staff banks, rebuilding daily staff banks and creating deposits. Works with Visitor Services Manager to proactively identify skill and knowledge gaps and implement training plans. Identifies, troubleshoots, and communicates concerns and issues related to Visitor Services. Works closely with the Membership, Visitor, and Volunteer Services Manager in striving to consistently provide and improve upon the positive visitor experience. Serves as primary point of contact for customer services escalations and communicating with Managers as needed. Maintains appropriate supplies and quantities for all entry/exit areas. Ensure areas are clean and organized. Identify and report any safety concerns to the appropriate parties. Maintains and organizes Chatfield's lost and found. Reports monthly daily attendance numbers to Directors and Managers. Clears pending transactions address issues as needed. Maintains regular admissions hours, as well as operate during special events, including evenings and weekends as necessary. Assists management in interview and hiring process for new employees. Assists management in employee assessments. Acts as a positive role model for the Membership, Visitor and Volunteers Services teams and Denver Botanic Gardens. Works with all departments to assure highest quality experience for all Denver Botanic Gardens visitors throughout the Gardens. Seeks to be knowledgeable about all Denver Botanic Gardens horticulture, exhibits, programs, and events to reflect the experience and brand at the Gardens. Regular attendance at the worksite is required. As with all positions at Denver Botanic Gardens, the incumbent must be in good performance standing to be eligible for remote work. Remote work is at the discretion of management at all times. All Gardens employees must be committed to the mission of connecting people with plants, especially plants from the Rocky Mountain region and similar regions around the world, providing delight and enlightenment to everyone.

Experience/Education: High school diploma / GED and/or combination of education and equivalent experience is required. Minimum of 2 years' experience in related field. Strong cash management and data entry experience required. Experience in leading and directing staff.

Travel: Up to 10% travel required. Requires the ability to travel to remote locations (or other Garden locations) where environment may vary significantly.

Benefits: Denver Botanic Gardens has an incredible benefits package for eligible employees! Our major benefits include a choice of Medical Plans, a Dental and Vision Plan and Life Insurance Plan. We have a Flexible Spending Account (FSA) and a Healthcare Spending Account (HSA).The Gardens offers a generous Retirement Savings Plan with Company contribution of 6% after one year of service for eligible participants. The Gardens also offers paid holidays, vacation, sick time, and access to personal lines of insurance. Additional benefits include short-term and long-term disability coverage, an Employee Assistance Program (EAP) and an RTD ECO pass. For eligible employees, The Gardens employment also includes a complimentary Denver Botanic Gardens Membership, access to Gardens education classes and summer concert tickets. Come work for a place that offers you SO much more than just a paycheck!

How to Apply: Career Opportunities | Denver Botanic Gardens