Retirement Benefits Administrator

Benefits Specialist Reports To: Team Lead, Benefits Specialist Northbrook, IL Hybrid (3 days in office / 2 days remote) The Client Support Specialist serves as the primary day-to-day resource for assigned clients and their employees, providing expert guidance on employee benefits, claims resolution, enrollments, qualifying life events, disability benefits, and ongoing benefits administration. This position partners closely with the Benefits Renewal Consultants and Benefits Operations Team to deliver an exceptional client experience. While Benefits Operations owns system configuration and technical administration, this role must possess advanced working knowledge of PrismHR and be capable of performing operational responsibilities when business needs require. Serve as the primary day-to-day contact for assigned clients and worksite employees. Respond to benefit questions regarding medical, dental, vision, life, disability, accident, critical illness, hospital indemnity, FSA, HSA, HRA, COBRA, Section 125 and voluntary benefits. Assist employees with qualifying life events, claims issues, disability benefits, eligibility questions and benefit education. Coordinate with insurance carriers to resolve eligibility, enrollment and claims issues. Develop strong client relationships and partner with Benefits Renewal Consultants to ensure a seamless client experience. Coordinate COBRA administration and disability benefit processes. Partner with the Benefits Operations Team on benefit administration and processing. Strong customer service, communication and problem-solving skills.~ Microsoft Excel proficiency.~ Process improvement mindset