Job DescriptionField Service Engineer
Locations Open: We have openings in several cities! You can join our team in Reno, NV; or Phoenix, AZ.
Travel:
Driving to customer sites in your designated city (one of the above cities) 75% of the time. When not onsite with customers you will work remotely.
POSITION SUMMARY:
Installation, maintenance, troubleshooting, and process optimization of Company's Surface Mount Technology (SMT) automation equipment. This role requires a highly motivated individual with strong technical aptitude who can deliver exceptional service to customers while representing Company with professionalism and expertise.
KEY RESPONSIBILITIES: Equipment Installation & Commissioning:
Perform on-site installation, configuration, and startup of Company SMT automation systems across North America.
Execute system retrofits, upgrades, and custom equipment modifications.
Technical Support & Troubleshooting
Diagnose and resolve complex mechanical, electrical, software, and process-related issues.
Provide advanced technical support both onsite and remotely, ensuring minimal customer downtime.
Collaborate with Company's technical teams to escalate and resolve advanced engineering issues.
Customer Training & Support:
Deliver structured operator and maintenance training for customer personnel.
Advise customers on best practices for process optimization, preventive maintenance, and system efficiency.
Documentation & Reporting:
Collect and analyze technical data for troubleshooting, reliability tracking, and process improvement.
Prepare clear, detailed service reports, documentation, and feedback to customers and Company management.
Collaboration & Communication:
Serve as a technical liaison between customers and Company engineering departments.
Communicate effectively with both technical and non-technical stakeholders.
QUALIFICATIONS & BACKGROUND
EDUCATION & EXPERIENCE:
Bachelor of Science in Engineering (Mechanical, Electrical, or related field) preferred
Experience with SMT (Surface Mount Technology) equipment strongly preferred
Strong background in mechanical and electrical diagnostics, repair, and preventive maintenance.
TECH SKILLS
Proficiency with interpreting electrical schematics, mechanical drawings, and mechatronic system diagrams.
Solid understanding of Windows-based operating systems, software installation, and system configuration.
Familiarity with networking concepts and modern computing applications.
SOFT SKILLS
Strong problem-solving abilities with a customer-first mindset.
Ability to work independently with minimal supervision while thriving in a team environment.
Excellent communication and interpersonal skills.
Must be able to drive in your city (up to 75%), with all travel costs covered by the company.
Must use your own vehicle (you will be reimbursed for all mileage driven).
