Job Description:
An Overnight Guest Service Agent includes Valet, Parking and Bell duties. He/she is to act as an ambassador with a positive force of energy as guests begin their journey throughout the hotel and food & beverage outlets. As he/she will represent our guests’ first impression, this position is integral in creating a healthy, happy and colorful working environment that fosters a fluidity of excellent service from their arrival and onward. Above all, ensure each guest experiences SINGULAR SERVICE which is both remarkable and personalized. Ensures a seamless arrival/departure experience while providing Parking, Valet & Bell service. Provides daily shift reports to the Front Office team to ensure proper tracking and billing. Ensures all guests are recognized and welcomed to AAH through prompt and courteous service. Practices and maintains a deep knowledge of the neighborhood and its offerings, events and activities. Nurtures relationships with guests and our local businesses/attractions to form valuable relationships that benefit both AAH and it’s present and future guests. Collects and sustains a thorough knowledge of room locations, room types, hotel facilities, amenities, events and F&B offerings. Ensures security of guest belongings once taken into the possession of AAH.Understands all safety and emergency procedures and how to act upon them should the situation arise. Continually monitors all areas to prevent abuse and/or destruction of art, furniture and hotel property. Possesses a thorough understanding of the parking software. Follow the system to ensure proper tracking and billing of all guest’s cars and belongings. Anticipates guests needs and prepares to deliver unparalleled service based on these needs. Works closely with the Front Office, F&B, Sales and Entertainment personnel to provide VIP treatment to all guests, especially those recognized in a specific capacity.
