Customer Care Associate

Job Description: At Caldic we are continually developing our capabilities, and we strive to become better every day, with the goal to build long-term relationships. To add value to our company, and to our inspiring solutions we are currently looking to add to our team. Are you a natural leader with a proven track record in the industrial market? Do you have the drive to succeed in a moving fast forward company? Then we are looking for you! Position function: Reporting to the Supply Chain Supervisor the individual will be responsible to receive and process customer orders, inquiries, concerns to provide outstanding client service and satisfaction. Scope: This position provides a full spectrum, on-going day-to-day Customer Service activities. The position is responsible for providing a consistent customer experience, from order entry, order fulfillment coordination, providing necessary product and regulatory information to customers, solving customer problems to providing sales support. The position will work closely with all areas of the business to support the US business for Caldic.

Spends his/her time and the time of others on what’s important Quickly zeros in on the critical few and puts the trivial many aside Can quickly sense what will help or hinder accomplishing a goal Eliminates road blocks Creates focus Action Oriented: Enjoys working hard Is action oriented and full of energy for things he/she sees as challenging Not fearful of acting with a minimum of planning Seizes more opportunities than others Integrity and Trust: Is widely trusted and is seen as a direct, truthful individual Can present the unvarnished truth in an appropriate and helpful manner Keeps confidence Admits mistakes Doesn’t misrepresent him/herself for personal gain Composure: Is cool under pressure and can handle stress Does not become defensive or irritated when times are tough Is not knocked off balance by the unexpected Doesn’t show frustration when resisted or blocked Is a settling influence in a crisis Patience: Is tolerant with people and processes Listens and checks before acting Tries to understand the people and the data before making judgements and acting Waits for others to catch up before acting Sensitive to due process and proper pacing Follows established processes Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers Gets first-hand customer information and uses it for improvements in products and services Acts with customers in mind Establishes and maintains effective relationships with customers and gains their trust and respect Informing: Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or organization Provides individuals information in a timely fashion so that they can make accurate decisions Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions Probes all fruitful sources for answers and doesn’t stop at the first answer Can see hidden problems Is excellent at honest analysis