JOB RESPONSIBILITIES:
Promotes Outstanding Customer Service Relations
Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships.
Knowledgeable and actively promotes company marketing and promotional events and are proficient in answering guest questions.
Circulates throughout the area assigned, actively observing players and functioning of machines.
Responsible for minor machine repairs and e-ticket paper fills.
Records and logs any VLT machines that are not working.
Responsible for carrying a change wallet to make currency exchanges at customer’s request.
Responsible to ensure Federal cash reporting requirements are met.
Responsible for accurate payment and documentation of jackpot payouts.
Counts and verifies all exchanges with the cage department and customers
Reports all potential adverse situations such as safety hazards, intoxicated or disruptive guests, slot cheats ordisputes beyond the scope of their position to a supervisor immediately.
Promotes and maintains necessary communications between self, co-workers and managers to ensure controlled operation of VLT floor.
Responsible for knowledge of and adherence to Delaware Park and Departmental Policies and Procedures.
Promotes honesty and trust among the team.
Performs all other duties as assigned.
JOB REQUIREMENTS:
Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
Prior money handling experience preferred.
Must be able to lift, push, pull up to 50 lbs. in weight throughout shift without difficulty
Ability to bend, reach, pull, push, kneel, squat and grasp as needed
Must be able to walk and stand for extended periods of time up to 7 hours without difficulty.
Excellent verbal communication and customer service skills required.
Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management is mandatory
