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Tech Mirrors in Dallas is seeking a Production Support Engineer to provide 24/7 coverage for security applications. You will monitor performance, investigate alerts, and resolve incidents within SLA timelines, acting in L1.5/L2 support during major incidents. You will perform RCA, implement fixes, and contribute to runbooks and documentation while ensuring compliance with security standards. Collaboration with cross-functional teams is essential.

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Level

Mid L4

Location

Dallas, TX

Occupation

Network and Computer Systems Administrators

Industry

Computer Systems Design Services

Posted

yesterday

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