The Wardrobe Specialist is responsible for contributing to the store sales by providing The St. John Experience level of service to all internal and external clients, building rapport with clients, clienteling, supporting the management team and representing St. John.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Consistently demonstrates Relationship Selling Skills to achieve and exceed planned daily, weekly and monthly sales goals set by Store ManagementDemonstrates the Relationship Selling Skills from the 5 Star Service program to actively develop new clients and further develop existing client relationshipsDemonstrates behavior that reflect the Guiding PrinciplesMaintains client book to standard and generates sales utilizing the client book through appointments and daily correspondence with clientsDemonstrates strong product knowledge; keeps updated on new products, marketplace and fashion trendsPromotes and supports the St. John customer loyalty programsDemonstrates high degree of professionalism in communication, attitude and teamwork with clients, peers and management teamDemonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication) Understands and performs all POS functions accurately, professionally and within Company guidelinesHas a strong knowledge of the alteration process and fitting a client for alterationsAssists in merchandising and maintaining the appearance of the store according to St. John standardsMaintain store, lunchroom, stockroom and bathroom to Company standardsAssists in the preparation and execution of stores physical inventories and actively participates in resolving inventory discrepanciesActively contributes to non-selling activities and loss prevention initiativesDemonstrates high level of quality in work, attendance and appearanceActively participates in Monthly Touch Bases and follow-upsAttend all required Store MeetingsMaintains standards of cleanliness and organizationAdheres to all Company Policies & ProceduresAdhere to Timekeeping procedures • Adhere to local, state and federal lawsADDITIONAL RESPONSIBILITIESDemonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and managementDemonstrates high level of quality work, attendance and appearanceAdheres to all Company Policies & Procedures and Safety RegulationsAdheres to local, state and federal lawsAdditional responsibilities assigned by supervisor related to your position/departmentAbility to work varied hours, nights, days and weekends to support the business needs.
MINIMUM QUALIFICATIONS
Competencies:
AdaptabilityClient FocusCommunicationDecision MakingEmbraces ChangeHonesty and IntegrityInitiativeInnovationLeadershipMotivatorOptimisticProfessionalismResults OrientatedSolutions OrientatedTeamworkTime ManagementThoroughnessEDUCATION/EXPERIENCE2-3 years sales experience in a luxury brand retail storeUnderstands the luxury clientLoyal client base or experience with clientelingWorked in a clienteling environment and has built a loyal client baseAbility to work varied hours: nights, days and weekends to support the business needs
