The Inside Technical Sales Representative reports to the Director of Sales and primarily assists customers in choosing and purchasing Humboldt products and services. This is primarily accomplished by fielding sales calls, but also involves using email, the Internet, and other technologies. The Inside Sales Representative is responsible for maintaining effective relations with existing customers, as well as developing new customers and sales. The position requires handling the entire sales process, from prospecting and product support to finalizing the sale. It also requires cultivating positive, mutually beneficial relationships with dealers, vendors, technical support staff, and the entire sales team to achieve success in this role. You will be required to learn the Humboldt product line and how these products are used in the industry, as well as familiarizing yourself with ASTM and AASHTO specifications. The ability of assisting customers with basic technical questions will be a significant plus.
Key Responsibilities:- Provide a personable demeanor and possess the ability to build strong working relationships with existing and potential customers.
- Use product knowledge to assist customers in selecting the right solution for their specific application.
- Field inbound sales calls and assist customers with product inquiries and sales assistance.
- Provide sales lead follow-up with potential customers.
- Continually increase knowledge of products, specifications, applications, market segments and competition.
- Field inbound calls and/or leads related to product inquiries.
- Make prospecting sales calls using targeted contact lists.
- Track and follow up on sales opportunities for existing and new customers.
- Maintain Customer Relationship Management (CRM) software program by updating account and contact notes, tasks, and opportunities.
- Guide customers through the entire customer journey, resolving technical and sales issues to ensure customer success and sales.
- Provide pre-sales support using technical knowledge of applications and competitors’ products.
- Educate customers on Humboldt product lines and offerings.
- Knowledge, Skills, Abilities
- Strong interpersonal, verbal, and written communication, and presentation skills
- Proven record of establishing goals and achieving results
- Must possess a strong desire to serve the customer
- Must deliver excellent customer service
- Must possess the organizational skills to multitask and meet deadlines as needed
- Excellent presentation skills, including the ability to engage with all levels of an organization.
- Capable of evaluating needs and problem-solving.
- Comfort in working with others within the organization.
- Self-motivation, strong ambition, and an interest in learning industry technology solutions
- Passion for developing lasting relationships and creative problem-solving
- Ability to demonstrate resiliency in adverse situations
- Natural curiosity, dedication, and commitment to learn, grow, and develop sales and technology skill set
Education and Experience:- 3-5 years of sales experience preferred
- Bachelor’s degree; concentration in the sciences preferred.
- Minimum education required: Diploma/GED plus 2 years of relevant work experience
- Sales experience preferred
- Knowledge of SAP or similar software is a plus
About the Company:
Humboldt Mfg. Co., located in Elgin, IL, is a leading manufacturer and supplier of construction materials testing equipment. Our equipment is used extensively throughout the world by materials testing labs, engineering and construction firms, universities, and departments of transportation for the testing of soil, concrete, cement, asphalt, and aggregate in construction projects. These projects include roads, bridges, dams, earthworks, and buildings. Humboldt is known for manufacturing high-quality, competitively priced equipment designed to comply with ASTM and AASHTO testing standards, especially our geotechnical testing equipment, nuclear gauges, and concrete compression machine controllers. Job Type and Location: Full-time position, on-site at our Elgin, IL facility
Pay: $50,000.00 - $60,000.00 per year
Benefits:- 401(k) Retirement· 401(k) Match· Health Insurance· Dental Insurance· Vision Insurance· Life Insurance· Paid Time Off· Bonus Opportunities
