For over 100 years, ABOC has fostered deep ties to our customers and our community, serving the banking needs of countless businesses, organizations, institutions, and individuals, many for multiple generations. These relationships are based on profound trust, in-depth understanding and highly personal and responsive service provided by our experienced bankers. We take tremendous pride in being a great place to work! We value the contributions our employees bring to the table every day. We work hard to nurture and maintain a mutually respectful, diverse culture that fosters teamwork and a commitment to exceptional customer service. ABOC is hiring a Senior Trust Administrator. The individual in this position serves as a senior relationship manager for assigned custodial relationships within the Institutional Trust area.
RESPONSIBILITIES:
Serve as the primary relationship manager for assigned Taft-Hartley and institutional trust clients, fostering long-term partnerships built on trust, responsiveness, and industry expertise. Ensure full compliance with governing plan documents, trust agreements, and applicable regulations, including ERISA and other federal and state requirements. Act as a central liaison between clients and internal teams (operations, compliance, custody, and investment services) to ensure seamless service delivery and issue resolution. Lead regular client engagement efforts, including annual in-person meetings, board presentations, and ongoing strategic check-ins to strengthen relationships and anticipate client needs. Advise trustees and plan administrators on custodial processes, asset movement, and operational best practices, delivering thoughtful solutions that enhance efficiency and transparency. Identify opportunities to improve client experience by streamlining workflows, introducing new service capabilities, and leveraging technology solutions appropriate for a community-focused institution. Drive business development by expanding existing relationships and cultivating new Taft-Hartley opportunities, including cross-selling treasury management, deposit products, and other bank services. Partner with senior leadership to position the bank as a trusted provider in the union and multiemployer benefits space, particularly within regional markets. Coordinate and contribute to the development of proposals, RFP responses, and marketing materials tailored to Taft-Hartley and institutional trust prospects. Represent the bank at industry events, union meetings, and community engagements; host client appreciation and educational events to strengthen brand presence. Monitor legislative, regulatory, and industry trends impacting employee benefit plans and union organizations, proactively advising clients and internal stakeholders. Support financial literacy and benefit education initiatives for union members, aligning with the bank’s community mission. Mentor junior staff and contribute to the development of internal best practices within the Institutional Trust team. Perform other duties as assigned in support of departmental and organizational objectives. REQUIRED EDUCATION, EXPERIENCE AND SKILLS:High school diploma plus two years of trust administration experience or bachelor’s degree in finance and/or business (required) Knowledge of trust account administration and operation practices and procedures as is normally attained in three years of trust administration experience [five years for officer level] (required) Knowledge of rules and regulations as defined in ERISA, following best practices as outlined by the DOL.Strong communication and interpersonal skills.
BENEFITS: Competitive compensation package
Full health insurance (medical, dental and vision),401(k) Life insurance Education Assistance Paid Vacation Days Employee Assistance Program Open-door work environment Opportunities for advancement Community Service Opportunities Relocation Expense Covered We are an equal opportunity employer and value diversity, equity, and inclusion at our company. We do not discriminate based on any protected category. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
