Chantecaille's mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting-edge of some of the industry's most exciting innovations in skincare and cosmetics, creating iconic products like Just Skin, Future Skin, Bio Lifting Serum+ and more that are beloved worldwide. Founded by beauty pioneer Sylvie Chantecaille in 1998, the brand is known around the world for its natural-infused skincare and makeup, as well as its' impactful conservation program that supports nonprofits worldwide. Always cruelty-free and PETA-certified, products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach. A Beiersdorf luxury brand, Chantecaille's global teams include some of the beauty industry's best-in-class talent, from product formulation to creative direction, marketing and more. The culture of the workplace is collaborative, exciting, and inclusive.
Position Overview:
The E-Retail Manager owns the North America e-retail business for Chantecaille, driving commercial performance while ensuring a premium, consistent digital brand experience across key retail partners. This role sits at the intersection of Sales and Marketing, translating brand strategy and commercial objectives into retailer-specific plans that drive traffic, conversion, visibility, and sales.
Key Responsibilities
E-Retail Strategy & Commercial Performance:
Develop and manage retailer e-commerce plans, calendars, launches, promotions, and key commercial initiatives in partnership with Sales and Marketing.
Own account performance, sales forecasting, weekly sell-out tracking, and KPI reporting, identifying opportunities and risks.
Analyze sales, traffic, conversion, SKU, and competitive data to drive actionable recommendations.
Manage sampling programs and measure their impact on traffic, recruitment, conversion, and sales.
Sales & Marketing Integration:
Serve as the key connection between Sales and Marketing, aligning commercial priorities, brand initiatives, launches, investment, content, and timing.
Establish clear plans, milestones, KPIs, and ownership across Sales, Marketing, Sales Development, PR, and Global teams.
Translate retailer and consumer insights into commercial and marketing opportunities while balancing short-term sales with long-term brand equity.
Influence internal and external partners to resolve priorities, execution challenges, and budget trade-offs.
Launches, Media & Retailer Activation:
Lead retailer-specific digital launches from planning through execution and post-launch analysis.
Manage e-retailer co-op and digital media budgets, including planning, negotiation, execution, optimization, and ROI measurement.
Secure premium placements across retailer websites, apps, email, social, and other digital channels.
Partner with retailers to maximize visibility and ensure strong execution of product, content, sampling, and promotional initiatives.
Digital Merchandising & Brand Experience:
Own ongoing onsite merchandising and digital brand presentation across key e-retailers.
Ensure product content, imagery, pricing, assortment, links, search visibility, and stock information are accurate and aligned with La Prairie standards.
Partner with Marketing and Global teams to deliver high-quality creative, product storytelling, and digital assets.
Qualifications & Experience 5+ years of experience in e-commerce, e-retail, digital marketing, account management, or a related commercial role; luxury and/or beauty experience preferred.
Strong retailer relationship management and influencing skills.
Experience managing digital media/co-op programs, budgets, and performance measurement.
Strong analytical and commercial skills with the ability to turn data into actionable insights.
Proven ability to work cross-functionally across Sales and Marketing and manage multiple priorities.
Excellent project management, communication, presentation, and organizational skills.
Passion for luxury, skincare, beauty, and elevated digital consumer experiences.
