Responsibilities:
Summerlin Hospital is a 485-bed hospital featuring emergency services; a busy maternity department with an average of 450 deliveries per month; a Children’s Medical Center with a NICU, a pediatric ICU and separate pediatric ER; advanced cardiovascular care, surgical services, women’s health and oncology care. Summerlin Hospital is an accredited Chest Pain with PCI facility and a Primary Stroke Center, and has received multiple awards from the American Heart Association Get With the Guidelines program. The Valley Health System (VHS), with six hospitals in Las Vegas and Southern Nevada, is looking for exceptional people who share our vision and values. We focus on clearly defined goals designed to bring about exemplary patient care. We give our employees the structure to achieve these goals by providing advanced technological systems, processes, and practice; performance improvement and patient safety standards to foster positive patient outcomes; a collaborative practice model; evidence-based practice; and education and development programs to support recruitment and retention. VHS is owned and operated by a subsidiary of Universal Health Services, Inc. (UHS). Each employee at VHS takes part in the UHS Service Excellence Program. The program is guided by three standards: "Treat everyone as a guest. Demonstrate professionalism and excellence in the things I do. Practice teamwork." The talent and dedication of all UHS employees is what makes the company unique. Benefit Highlights Challenging and rewarding work environment Comprehensive education and training center Competitive Compensation & Generous Paid Time OffExcellent Medical, Dental, Vision and Prescription Drug Plans 401(K) with company match and discounted stock plan Career opportunities within VHS and UHS Subsidies Job Description: Acts as a liaison between patients and/or patients’ families and the hospital. Responsible for receiving, investigating and responding to patient questions, concerns or complaints. Responsible for assisting with the implementation of the Risk Management plan. Reviews and analyzes risk management data and assists Director with developing and implementing plans to reduce risk and liability.
Qualifications
Job Requirements
Education: Bachelor’s degree preferred.
Experience: Two years acute care or relevant experience required.
License/Certification: Certified Professional in healthcare Risk Management (CPHRM) preferred.
Technical Skills:
Computer proficiency to include Microsoft Word, Excel, and PowerPoint, and Outlook Other: Must have working knowledge of healthcare industry.
Note:
Possess strong customer service skills/interpersonal interactions; ability to handle difficult and angry people constructively; savvy enough to interact with physicians/senior leadership. Excellent analytical skills, including analysis, planning, organizing, and troubleshooting. Superior oral, written communication and presentation skills. Ability to work with minimal supervision. Testing: Must successfully pass any pre-employment assessment(s) required by the facility. About Universal Health Services One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. NoticeAt UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.
