Benchmade Retail Store Associate We are people powered — by makers, problem-solvers, and leaders who elevate everything they do. Guided by our core values and a relentless pursuit of better, we continue to set the bar for premium. Start your Benchmade career today! Our Core ValuesELEVATE EVERYTHING – We each bring a specific set of skills to the table, offering up our expertise and resources to enhance the work of others. We challenge each other to be the best in order to achieve enduring value in the eyes of our customers.
BETTER IS BETTER:
There is no finish line; we strive for continuous improvement in everything we do. We obsess over every detail to find ways to improve both our products and our process.
UNAPOLOGETICALLY ACCOUNTABLE:
We're open and honest in how we speak and listen. We celebrate each other's successes, and collectively rally to solve every challenge. We own it!
COURAGEOUS INNOVATION:
There are elegant ideas awaiting discovery in everything we do. We push everyone around us to pursue those ideas openly so we can continue to dominate the category.
COMMUNITY DRIVEN:
As a family business, we understand the importance of enriching the communities we call home. As a company, and as individuals, we work to make our expertise available to do the most good for those around us. The Retail Store Associate is responsible for providing excellent customer services to all customers who come in to visit our onsite retail store. This role works with direct salesmanship, and prompt and courteous service; completing transactions in a quick and efficient manner, minimizing delays to customers; developing thorough knowledge of all merchandize carried by Benchmade in the stores, catalogs and websites offering selection guidance to customers. This position will perform all other responsibilities as directed by the business or as assignment by management. This position is a part-time role. Because the role supports operations during peak weekend periods, availability on Friday, Saturday, and Sunday is required.
Responsibilities:- Performs all functions relating to the handling of merchandize or cash in accordance with corporate policy in a timely and customer friendly manner
- Administers all point of sale opening and closing procedures in accordance with corporate policy
- Resolves all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind
- Resolve customer questions and concerns in a positive, helpful manner.
- Participate regularly in product knowledge training and be able to communicate features and benefits to all customers
- Be an accountable face of the company to assist in meeting sales goals.
- Assist in maintaining a well-stocked and neat store appearance
- Ensures that all customers receive a receipts on all purchases
- Work as part of a team and contributes to the overall display and presentation efforts within the store environment, including stocking, replenishing merchandise, following visual merchandise guidelines, and general store housing keeping duties as assigned
- Participate in physical inventory counts as required.
Qualifications:- A High School Diploma or GED equivalent, and 1-2 years of experience in a customer service role is required. Equivalency to the qualification standard will also be considered.
- Positive attitude and customer service friendly with a passion for excellence is required.
- Experience with cash handling is preferred
- Solid communications skills with a demonstrated ability to speak read and comprehend instructions, short correspondence, and policy documents as well as converse professionally with all customers.
- Handle money, refunds and exchanges with a high level of accuracy at the register
- Quickly and accurately place orders for knives and collect payment; provide receipt for all transactions
- Ability to multi-task and prioritize projects
- Learn new technologies as they become available
- Cross train and work in other areas of store/company as needed
Working Conditions
Working Environment: Office Position
Physical Demands:
Lifting up to 50 lbs., standing and talking on the phone for long periods of time.
Travel Requirements: As needed, less than 5% of the time.
