Teller/Retail Services Representative First State Bank is seeking a Teller/Retail Services Representative at our Baxter Road location in Chesterfield, MO. If you have customer service and previous banking experience, then you may be a great fit!40 hours per week Must have reliable transportation and flexibility for schedule changes. Must be available to work one Saturday a month at a different branch location where needed. Full-Time benefits will apply, including; medical, dental and vision insurance, paid sick and vacation, 401k, ESOP and more!
Duties and Responsibilities:
The Teller/Retail Services Representative will perform all duties required of a Teller/RSR by following policies and procedures set forth by First State Bank, including, but not limited to:
Promotes and maintains a professional team atmosphere that enables all team members to grow, succeed and find job satisfaction.
Supports customers in a prompt, courteous, and professional manner that meets or exceeds the bank's commitment to service and value by creating a welcoming environment for customers by doing the following: Greet customers as they enter the bank.
Provide focused and friendly customer service.
Create an interaction where the customer feels valued and respected.
Build trusted relationships by demonstrating care and involvement during customer interactions.
Communicate clearly and politely to understand and anticipate customer needs, including referrals to other bank services referenced in below mentioned primary duties.
Performs teller functions as needed within the Teller line including but not limited to: Maintains and accurately balances cash and proper cash supplies in Teller drawer.
Accepts and completes customer transactions quickly and accurately.
Efficiently maneuvers all computer systems and equipment used in the Teller areas.
Follows all bank policies, procedures and regulations. Keeps up with modifications as needed.
Maintains and accurately balances the vault when it is assigned.
Performs all retail services functions as needed including, but not limited to: Establishes customer account relationships by opening various types of accounts such as checking, savings, certificates of deposits, IRAs, and merchant bankcards.
Has knowledge of the current IRA regulations with the ability to open and maintain new and existing IRAs.
Obtains and completes all necessary documentation for proper establishment of accounts.
Obtains basic knowledge of various bank services including First State Wealth Advisors, First State Bank Mortgage, Commercial and Consumer loans in order to effectively promote and cross-sell all bank products and services.
Completes required regulatory training and any additional training that is necessary for the proficiency of the Teller/Retail Services Representative position. Attends in-house training and completes online learning plans as outlined.
Completes all required compliance training and complies with the Bank Secrecy Act and Anti-Money Laundering Act as well as all regulations which apply within the scope of the position.
Adheres to all bank security and safety measures as stipulated in established security policies.
Reports to the specific branch assigned to work at (branches and hours worked vary) and stays in contact with supervisor to ensure schedule is determined for the upcoming week.
Arrives to work on time and takes breaks/lunches as designated.
Qualifications:
High school diploma or general education degree (GED) required.
One to two years related experience and/or training required.
Two to four years related experience and/or training preferred.
First State Bank is an Equal Opportunity Employer, including protected veterans and individuals with disabilities.
