National Accounts Operations Associate (Bilingual in Korean and English preferred)

Compensation: $20.00 - 27.00 per hour (DOE)

Employment Type: Full-Time, Non-exempt

Schedule: MondayFriday 8:30 AM 5:30 PM (1-hour lunch break) About StyleKorean StyleKorean Inc., operated by SILICON2 Co., Ltd., is a leading global distributor of Korean beauty products, supplying a wide range of K-Beauty brandsincluding skincare and makeupto international wholesale partners and consumers worldwide. As our business continues to grow, we are seeking a detail-oriented and motivated individual to support and strengthen our National Accounts sales operations.

Job Description: The National Accounts Operations Associate provides day-to-day operational and administrative support to the National Account team, helping ensure customer needs, account activities, and internal processes are executed accurately and efficiently. The ideal candidate is highly organized, detail-oriented, proactive, and comfortable managing multiple priorities in a fast-paced environment. This role works cross-functionally with Sales, Operations, Accounting, Logistics, and other teams to support customer relationships and account execution.

Key Responsibilities: Provide day-to-day operational and administrative support to the National Account team. Maintain accurate customer, account, pricing, order, contact, and other account information. Support customer requests, follow-ups, presentations, reports, meetings, and account documentation. Track orders, shipments, deliveries, inventory, deadlines, and other account activities to ensure timely follow-through. Coordinate with internal teams to resolve customer issues and support smooth execution. Assist with new account setup, product launches, promotions, pricing updates, and customer-specific requirements. Prepare and maintain sales reports, account trackers, business reviews, presentations, and management materials. Support invoice, deduction, credit, and payment follow-up in coordination with Accounting. Maintain calendars, action-item trackers, electronic files, and other team documentation. Enter and maintain accurate data in company systems. Assist with special projects and process-improvement initiatives. Handle sensitive customer and company information with professionalism and discretion. Provide responsive, professional service to internal teams and external customers.

Qualifications: 13 years of experience in sales support, customer service, account coordination, administration, operations, or a related field. Strong organizational, time-management, and follow-up skills. Excellent written and verbal communication skills. High attention to detail and accuracy. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Proficiency in Microsoft Office, particularly Excel, Outlook, and PowerPoint. Ability to work independently and collaborate effectively across teams. Professional, proactive, and customer-focused approach.

Preferred Qualifications: Bilingual in Korean and English is preferred, as this role involves communication with our Korean-speaking headquarters, clients, and vendors.

Preferred Skills: Experience supporting national, retail, wholesale, or key accounts. Strong Excel, reporting, and data-management skills. Familiarity with sales operations, order processing, logistics, or supply chain. Experience with SPS Commerce or other EDI platforms. Ability to identify issues, proactively follow up, and drive tasks to completion. Success in This Role Success means keeping the National Account team organized, maintaining accurate and accessible information, proactively managing follow-ups, and helping ensure consistent, high-quality service and execution for key customers.

Benefits & Perks: 100% company-paid Medical, Dental, and Vision insurance (PPO) 401(k) retirement plan with company matching Paid Time Off (PTO) + Paid Holidays Year-end discretionary bonus program Daily catered lunch provided Employee discounts on products Equal Employment Opportunity StyleKorean Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected under applicable law. Legal Authorization & Background Check Applicants must be legally authorized to work in the United States. Employment sponsorship is not available for this position. Any employment offer is contingent upon successful completion of a background check, conducted in accordance with applicable laws. Accessibility StyleKorean Inc. will provide reasonable accommodations to applicants with disabilities throughout the recruitment process, as required under applicable law.