Lifeguard Position The Lifeguard is an integral member of the NOW center wellness team. Ensure the safety of guests by minimizing or eliminating hazardous situations or behaviors. Exercises direct supervision over the pool to prevent drowning and other injuries from occurring. Ensure excellent customer service to all guests and members who come into the NOW center. Is directly responsible for the safety of all guests within the NOW pool area. Strives for superior performance of the NOW center by consistently providing excellent customer service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of community centered care.
Primary Job Responsibilities:- Recognize and respond effectively in emergency situations by activating the Emergency Action Plan.
- Actively guard and scan the pool area at all times.
- Communicate and enforce all pool policies in a personable and professional manner.
- Conduct pool inspections and complete daily cleaning assignments.
- Appearance and dress are consistent with Memorial Healthcare policies including swimsuit, whistle and tube while on duty.
- Maintain a clean and welcoming environment for all guests.
- Providing a member focused wellness approach, individual guidance and understanding of safety needs.
- Ensure attendance to educational and training requirements.
- Attend monthly staff and schedule meetings.
- Present need of equipment repairs and updates to leadership.
- Drive membership sales with knowledge of center and offerings, while engaging in member feedback and interest.
- Provide tours of facility and services to new/ potential members/ community groups.
- Communicate and coordinate with internal departments.
- Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.
- Departmental and Additional Job Responsibilities:
- Ensure overall growth of NOW center though member retention and programming.
- Other duties as assigned.
- Job Specifications:
Education:
Current American Red Cross Lifeguard Instructor certification preferred.
American Red Cross Basic Swim Instructor, preferred.
Current CPR/ First Aid/ AED certification required.
Experience:- Preferred lifeguarding experience.
- Ability to foster collaborative relationships in the development, implementation and administration of service and program delivery.
- Experience in stress tolerance and problem solving.
- Essential Physical Abilities/Motor Skills:
- Able to travel independently throughout all Memorial Healthcare facilities.
- Ability to react to emergency situations by quick movements, strenuous activity, and on occasion assist or lift person in distress of varying weights.
- Required to remain alert to dangerous situations while sitting, standing or walking for various lengths of time.
- Able to stay in pool for prolonged time periods.
- Small motor skills required for operating modern computer, office, and telephone equipment as utilized by Memorial Healthcare (MHC).Able to provide walking tours of Wellness Center as needed.
- Essential Technical Abilities:
- Proficiency using modern office, computer and telephone equipment as used by Memorial Healthcare.
- Use of NOW center membership program.
- Essential Mental Abilities:
- Ability to adapt and maintain focus in fast paced, quickly changing or stressful situations.
- Ability to read and interpret a variety of data programs.
- Ensure positive customer service environment with all members and staff.
Essential Sensory Requirements:- Able to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals.
- Able to hear for work-related purposes.
- Able to be in a loud, crowded environment for extended period of time.
- Interpersonal Skills:
- Self- Motivated. Responsible for their own results.
- Critical thinking capabilities. Being able to gather information and research, then use the data to determine the best steps to take for overcoming health issues important to the member.
- Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication.
- Required to remain calm when adversity is encountered.
- Open, honest, and tactful communication skills.
- Ability to work as a team member in all activities.
- Positive, cooperative and motivated attitude.
