Job Description:
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
The Role
Location:
Tysons Corner, VAThe Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies the company’s values. A natural motivator and collaborative team player, they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers. Retail leaders are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time. Customer:
STACK:
Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on the Steps of Selling.
STACK Leadership: Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team. xhqgsiq Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
KPIs: OPH, NPS (85%
