Wyoming Machinery Company Business Solutions Department SupportProvide support as needed for the Wyoming Machinery Company Business Solutions Department that includes the areas of Contracts, Oil Lab, Warranty, Technology, Technical and SITECH.
Essential Functions:
Perform all Service Writer work order functions for SITECH to include but not limited to opening, maintenance, charge parts and labor, review and upload service reports, obtain appropriate customer payment information, close and invoice work ordersHelp maintain SITECH customer information and communicate any changes to the credit departmentCreate customer parts counter orders in DBS for SITECHUpdate SITECH manager and SITECH Field Techs on any back ordered parts and anticipated fulfillment datesProcess credit card billing transactions as needed for SITECH parts counter and work order invoicesPerform Inventory Control for SITECH including creating P.O.s for purchases from Trimble, creation of Parts orders in DBS. Receive and locate parts into DBS as they are delivered. Perform quarterly and annual inventory cycle counts and update finance on inventory value changes and assist with actions needed to adjust inventory valueWork with Trimble on parts supersessions for SITECH and update DBS as neededProvide inventory counts and values on SITECH inventory to Trimble as needed/requestedCreate and invoice SITECH for TPAAS orders and monitor reimbursement from TrimbleCalculate and maintain dealer and consumer pricing from annual and periodic Trimble price changesAssist the technology group with maintaining technology subscribed machines in the Caterpillar Digital Subscription Portal(DSP) Perform invoicing to customers for Digital Subscriptions for the technology departmentReview Minestar monthly and quarterly charges from Caterpillar. Validate finance journal entries are being made to split the charges and work with finance to correct any issuesAssist The Technical Communicator Supervisor and Oil Lab Manager with tracking service lettersCreates monthly PIP/PSP service letter report and distributes to the Oil Lab Manager, Technical Communicator Supervisor and PSSRs/ISRsCreate and manage all P.O.'s for the business solutions groupManage all pool car needs for the Business Solutions DepartmentAdditional Functions: Any projects that may come up with Business SolutionsKnow the proper format for company correspondence and assist all clients to achieve this level of quality outputObtain working knowledge of Caterpillar models and termsQualifications/Knowledge/Skill/Ability: Minimum of High School graduate or equivalentAbility to listen and follow instructionsMust be able to type and have good knowledge of PC'sFamiliarity with all Microsoft Products relating to spreadsheets, word processing, databases, and queriesFamiliarity with reporting, presentation, and graphic design softwareAbility to complete on the job training and attend off site trainingPreferred: Current knowledge of Caterpillar software - Maintenance Control System (MCS), Dealer Business Systems (DBS), Service Information Systems (SIS), Service Information Management System (SIMS), Equipment Manager, PartStore, and VisionLinkPhysical/Environmental Requirements: Operate basic office equipment such as; computer terminal, copy machines, ten key calculator and the telephoneOffice environment requiring professional dress and appearanceSit for 6-8 hoursWalk/stand for 0-2 hourClimb stairs multiple times per dayLift/carry up to 50 poundsUse hands for repetitive fine manipulation, grasping, pushing and pullingEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
