Job Details
Job Location:
Coppell, TX 75019 Job Shift: Opening Member Ambassadors assist in running all front‐of‐house fitness studio operations. Ideal candidates hold a passion for fitness, have strong customer service skills, and have basic sales experience. The Member Ambassador is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Achieve daily, weekly and monthly sales and membership goals. Establish and maintain an effective referral program. Maintain accurate records using established OTF sales systems. Conduct telephone inquiries/follow‐up calls/customer care calls. Lead OTF studio previews with prospects and/or fitness program holders. Greet members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio. Maintain an organized and clean lobby/front desk area. Process accurate cash and credit card transactions. Deliver timely follow‐up and follow‐through activities with all prospective clients. Respond to member requests, inquiries and concerns with a sense of urgency. Troubleshoot and solve technical issues successfully. Conduct proper onboarding of all OTF clients through the use of Client Intake Forms and FP Agreements. Work closely with Fitness Team to ensure that processes are fulfilled. Demonstrate a friendly, positive attitude and passion for OTF as a business. Model and support OTFs values and culture. Perform other duties as assigned by supervisor. REQUIRED SKILLS & QUALIFICATIONS Excellent interpersonal and customer service skills. Solid verbal and written communication skills. Detail‐oriented and extremely organized with the ability to multi‐task in a fast‐paced environment. Ability to identify, analyze, and develop solutions to problems. Functional computer skills: MS Office (Word, Excel), Internet, basic computer program software use. Ability to work and function in an Orange Team environment. Must have the ability to work a flexible schedule, including evenings and/or weekends. Passion for health and fitness and helping others succeed. Must possess a passion for continuous learning and a strong desire for career growth. EDUCATIONAL QUALIFICATIONS High School Diploma required. Previous sales experience, with strong sales skills (experience working in a sales quota‐bearing structure highly preferred).
