Administrative Assistant III - DORA Hybrid

Minimum Qualifications: (MQs): There are two ways to qualify for this position: 1) Experience OR 2) A Combination of Education and Experience Option 1:Experience: Three (3) years of full-time professional* general clerical experience in an office environment, which must include all of the following: Experience processing applications and/or analyzing documents for completeness, correctness, and/or compliance; Experience managing calls and/or responding to difficult customers with tact and diplomacy; Experience working according to detailed policies, procedures, and deadlines; Experience utilizing general PC software applications, including Microsoft Office and Google (e.g. Word, Excel, Google Docs, Google Drive, Google Forms, Google Sheets, Google Calendar, etc.).Option 2: A Combination of Education AND Experience Associate's Degree and Experience: Graduation from an accredited college or university with an associate's degree in business administration, general management, communication, or in a field of study related to the work assignment; AND One (1) year of full-time professional* general clerical experience in an office environment, which must include all of the following: Experience processing applications and/or analyzing documents for completeness, correctness, and/or compliance; Experience managing calls and/or responding to difficult customers with tact and diplomacy; Experience working according to detailed policies, procedures, and deadlines; Experience utilizing general PC software applications, including Microsoft Office and Google (e.g. Word, Excel, Google Docs, Google Drive, Google Forms, Google Sheets, Google Calendar, etc.).OR College, university, or non-correspondence business school coursework from an accredited institution in business administration, general management, communication, or a field of study related to the work assignment may substitute for the experience on a year-for-year basis (up to three (3) years). A copy of your transcript verifying the required credits must be received by the application deadline in order to be considered. Preferred experience will be within the last 5 years. Describe this experience in your application IN DETAIL, as your experience will not be inferred or assumed. Part-time experience will be prorated. Incomplete applications, resumes, or "see résumé," "see attachment," or "see addendum" statements will not be accepted in lieu of a completed application form. SUBSTITUTIONS: Partial credit toward the degree requirement will be given for completed college/university coursework that did not result in a degree. A master's or doctorate degree from an accredited college or university in a field of study related to the work assignment will substitute for the bachelor's degree requirement. *Professional work involves exercising discretion, analytical skill, judgment and personal accountability and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is: uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods. Required

Competencies: The following knowledge, skills, abilities, and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview): Demonstrated written communication skills, including the ability to convey information to various stakeholders in a clear, accurate, and concise written manner; Demonstrated verbal communication skills, including the ability to effectively convey information to audiences in a concise manner; Demonstrated attention to detail; Sound judgment and the confidence to make decisions on a routine basis; Demonstrated critical thinking and analytical skills, including having the ability to evaluate information in order to apply knowledge and to decide on the most appropriate course of action; Dependability and Reliability: Regular and consistent work attendance is pivotal, as this position serves a critical role in the business of the division; Ability to travel independently, including work in the office, as required by business needs and scheduled by the supervisor; Integrity and high ethical standards; Ability to maintain confidential, controversial, or sensitive information; Self-motivated and self-starter, including the ability to work independently, learn new processes, utilize own knowledge and that of supervisor, and complete work with minimal supervision; Demonstrated prioritization skills, including planning, organizing tasks, and managing work assignments; Demonstrated time management skills, including the ability to multi-task to effectively manage competing and constantly changing priorities in order to meet tight deadlines; Flexibility and adaptability, regarding change management, including the ability to adhere to changes in work processes, adapt to changing work environments, and maintain a willingness to comply with, and support organizational change(s); Demonstrated ability to understand and abide by workplace principles, practices, and behaviors as internally identified and defined by the division and department; Demonstrated ability to read, understand, interpret, apply, and explain laws, rules, policies, and procedures; Interpersonal skills, including the ability to collaborate with various stakeholders; Customer service, including the ability to diplomatically interact with difficult customers, build relationships, and maintain communication with stakeholders; Ability to accept and apply constructive criticism, and take ownership of mistakes, and improve from them; Openness and willingness to perform job functions, as assigned; Demonstrated ability to accept direction, take feedback, and implement guidance; Demonstrated professional demeanor; Proficiency in the use of PC software applications, including Microsoft Office (i.e. Excel and Word); Proficiency in the use of Google Suite, including Google Mail, Google Calendar, Google Meets, Google Docs, Slides, Sheets, and Google Drive.

Conditions of Employment: Candidates who fail to meet the conditions of employment will be removed from consideration. The successful passing of a reference check and/or, if required, a background check. A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance, a review of the personnel file, a review of the performance record, a review of job-related public information, etc. The type of background check depends on the job duties of the position, and can include a review of any criminal record, credit report, and/or driving record. Ability to travel independently, including work in-office, as required by business needs and scheduled by the supervisor.