Spa and Fitness Coordinator/Receptionist- Seasonal Part time Oct -May
Responsible for greeting all members and guests and directs inquiries to the proper parties; answer phones, scheduling/rescheduling/canceling appointments, running all billing/CHITS for fitness related services. Providing a professional, friendly, and courteous atmosphere for all members.
Essential Functions: Answer all incoming calls to the fitness desk.
Coordinating and scheduling all massage and facial appointments.
Communicating with the desk supervisor for ordering of all supplies for the fitness facility; PO's, requisitions, inventory.
Fitness billing through the JONAS system.
Copying, printing, gift certificates, redeeming for all staff services, paying close attention to matters that may require adjustments.
Tracking daily and monthly traffic.
Assisting customers with general questions; may include assisting members in the gym area.
Maintain inventory for supplies as well as for Dermatological products.
Maintain sales quota for Dermatological products and promotions.
Maintaining communications with desk manager to ensure proper procedures are met and training/understanding is adequate.
Schedule may vary and will at times include evenings and weekends.
Charge accounts, record and document member's accounts for Fitness related costs, items, sessions, etc...
Running all billing/CHITS for fitness related services.
Good attendance and punctuality is particularly important for this position.
Convey rules and regulations as needed for the fitness area.
Performs other duties necessary to maintain a consistent level of customer service that is expected by membership and standard for the fitness industry.
Promote fitness programs, contests, and fitness department.
Ability to work among fitness staff, to include but not limited to breaks, floor coverage, orientations.
Portray and be enthusiastic about fitness and wellness.
Perform desk coverage when necessary.
Perform any other tasks assigned by management.
Knowledge, skills and abilities:
Must have knowledge of commonly used concepts, practices, and procedures within a country club/fitness area.
Must possess excellent interpersonal skills.
Must possess excellent written and verbal communication skills.
Must possess excellent organizational skills and coordinate and complete tasks with limited supervision.
Must be a detail-oriented individual and possess time management skills.
Must maintain high-performance standards.
Fluent reading and writing in English with the ability to recognize signs and symbols.
Ability to deal with routine changes often.
Ability to deal effectively and tactfully with all employees, management and members.
Ability to work in a fast paced environment.
Excellent sales and communication skills.
Thorough understanding of Quail Ridge Club policies and procedures.
Must have some computer skills, including use of Microsoft Office programs.
Education and experience: High School Diploma and/or equivalent required.
Previous clerical and reception work experience required.
Must have intermediate knowledge of all Microsoft applications; typing ability; customer focus driven, as well as, maintaining above standards for desk operations.
Seasonal/yearly commitment highly desired; must be comfortable working in a fitness environment and be willing to assist in other areas.
CPR/AED certification desirable.
Must be able to lift at least 50 lbs., and bend and/or lift heavier objects or equipment in the fitness facility.
Drug Free Workplace/E-Verify Participant/EOE
