Customer Care Specialist
Hours:
Monday-Friday 9:00AM-5:30PM EST Pay rate: $20.00-21.00/hr, paid weekly Remote Role Temp to Hire Position Overview We are seeking skilled Customer Care Specialists with a passion for helping others and an eagerness to join our growing team.
Essential Responsibilities:
Provide exceptional customer service while handling a high volume of inbound calls. Assist customers with general inquiries, toll payments, receipts, and violation-related questions in a professional, courteous, and efficient manner. Maintain a positive attitude and keep a smile in your voice during every interaction. Use available tools and resources to reach complete and accurate resolutions for customer issues. Place clear and concise notes on customer accounts for documentation and tracking purposes. Meet performance goals for efficiency, schedule adherence, quality, customer satisfaction, and attendance. Complete other duties as assigned.
Requirements:
Drug and Background screening 1 year of call center experienceHS Diploma or GEDMust be able to work 9am-530pm Eastern time zone
Benefits:- (Employee Contribution)
- Health Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Life Insurance
Retirement PlanAll qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
