Sr. Underwriting Service Associate

Duties & Responsibilities: Perform all responsibilities of the Underwriting Service process complex and specialized underwriting support transactions for Commercial Lines business. Process and review complex new business, renewals, endorsements, cancellations, non-renewals, and related policy transactions. Review and analyze transactions requiring advanced knowledge of company products, procedures, underwriting support workflows, and systems. Handle complex service requests, exceptions, and non-standard processing situations with minimal supervision. Complete specialized processing activities, including agency financing transactions, extended reporting period transactions, mortgagee maintenance, questionnaire processing, agency termination activities, and other assigned underwriting support functions. Order, review, and process motor vehicle reports and related documentation in accordance with established procedures. Perform specialized transaction review and validation activities to ensure quality, accuracy, and compliance with departmental standards. Assist with agency inquiries, issue resolution, and service-related as a resource for peers regarding workflows, procedures, transaction processing, and system functionality. Support training, onboarding, and knowledge-sharing activities within the department. Assist in identifying process improvement opportunities and support quality initiatives and departmental goals. Participate in system testing, workflow enhancements, and implementation activities as needed.

Supervision Received: Receives general supervision from the Underwriting Service Manager and exercises a high degree of independence in performing assigned responsibilities. Expected to resolve complex processing issues and serve as a resource to department staff.

Qualifications: High school diploma or equivalent required; additional insurance coursework or industry designations preferred. Four or more years of insurance operations, underwriting support, policy administration, or related business experience preferred. Demonstrated knowledge of Personal Lines and Commercial Lines policy processing and underwriting support functions. Strong analytical, organizational, problem-solving, and customer service skills. Ability to interpret and apply established procedures and guidelines in complex ability to work independently and manage competing priorities. Ability to serve as a resource and mentor to less experienced staff. Proficiency with Microsoft Office applications and insurance processing systems. Experience with AS/400, ImageRight, and related underwriting support systems preferred.

Physical Demands/Working Conditions: Predominately sedentary office position with high frequency of keyboarding/computer work required. The physical demands are minimal and typical of similar jobs in comparable work environment is representative and typical of similar jobs in comparable organizations.