Job Title: Customer Care Coordinator
Department: OfficeFLSA: Non-Exempt
General Function The Customer Care Coordinator's responsibilities include: Processing orders, Accounts receivable and customer service.
Core Competencies:- PartnershipGrowth mindset
- Results oriented
- Customer focused
- ProfessionalismReporting Relations
- Accountable and Reports to: Vice President, Controller.
- Positions that Report to you: None
Primary Duties and Responsibilities:- Maintaining and ensuring food safety. Report any food safety deviations to your supervisor immediately.
- Reports to work when scheduled and on time. Adheres to company policies and departmental guidelines.
- Adjusts/reconciles accounts receivable and uploads positive pay.
- Log orders, print and supply copies for individual departments.
- Answers phones, gates, greets customers and salespersons.
- Replenishes and orders office supplies as needed.
- Other duties as assigned by management.·Knowledge, Skills, Abilities, and Worker Characteristics:
- Attention to detail and follow through is necessary while working independently.
- This individual is preferred to be bilingual (Spanish-English)
- Ability to read and interpret written or verbal instructions.
- This person must have the ability to relate well with people
- Understanding the need for and ensuring confidentiality.
Education and Experience:- High school education/equivalent or related experience
Physical Requirements:- This is considered a semi-skilled position. Frequent to constant handling, grasping, constant listening, talking, hearing, seeing, reading, dealing with people, influencing others, evaluating information.
Working Conditions:- Duties performed mostly in office setting.
- Frequent deadlines exist while handling multiple tasks.
- Daily contact occurs with customers, salespersons and employees.
- Equipment Used to Perform Job:
- Production machinery, Copy machine and Two way radio.
