Assistant Food & Beverage Manager Assist in the supervision and management of all front of the house operations in assigned Food & Beverage outlet. Assistant Food & Beverage Manager will be responsible for supervising and directing team members in their daily job functions, while ensuring that high standards of guest service are maintained at all times. Team Member will work independently under minimal supervision. This position relies on extensive experience, instructions, pre-established guidelines and excellent judgment to perform the functions of the job. A certain degree of creativity and latitude is required. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino & Hotel's Standards of Excellence, Mission and Vision Statements as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Monitors and engages staff for outstanding guest interactions. Ensures that the front of the house Food & Beverage operations are within the strategic plans and vision of the department as set forth by the Vice President/Director of Food & Beverage. Promotes outstanding guest relations and guest service. Ensure the cleanliness of assigned Food & Beverage operation and its surrounding areas to meet or exceed health code regulations. Ensures that all guest complaints, issues or special requests are resolved and carried out within a timely manner. Maximizes cost effectiveness within assigned Food & Beverage assigned area of responsibility by ensuring compliance with established budget, labor and revenue benchmarks. Ensures beverage standards are carried out to maintain protection of Valley View Casino & Hotel's alcohol license. Knowledge of the Dram Shop Act, Alcoholic Beverage Control Act, local jurisdiction, gaming laws (federal, state, etc.) and attendant regulations as well as company internal controls, policies and procedures. Ensures that all tip reporting and tracking is done accurately on a daily basis. Serves as a mentor for team members in the department. Works collectively with the management team in providing input, suggestions, and recommendations for Food & Beverage operations and guest service. Conducts daily huddles with team members in the department. Responsible for ensuring that current safety rules and regulations are followed by all Team Members under span of control. Maintains a thorough knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible. May be required to attend special events, including meetings and continued job-related training sessions. Other duties as assigned by management. Responsible for conducting all responsibilities in a professional and ethical manner Responsible for maintaining a consistent, regular attendance record. Adheres to performance standards, company policies and procedures, as they relate to the department.
Supervisory Responsibilities:
Supervises any Team Member(s) under span of control. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and coaching and/or correcting Team Members; addressing complaints and resolving problems toward a non biased outcome.
Required Qualifications:
High school diploma or GED equivalent and two years of restaurant/beverage management experience or an equivalent combination of education and experience.
One year of progressive leadership experience including mentoring, training, and coaching of peers. Completion of six months of participation in the job coach program in the last year can be substituted for the leadership experience.
Strong proficiency in Microsoft Office Software programs.
Ability to communicate effectively in a positive manner using English in both written and oral form.
Ability to work a flexible schedule including all shifts, weekends and holidays.
Ability to stand on a hard surface for long periods of time.
Ability to maintain and advance camaraderie throughout the Food & Beverage operations.
Ability to multi-task and reprioritize throughout the day where presence is optimized for the entire Food & Beverage operation.
Demonstrated confidentiality, privacy and safeguarding of team member information.
Strong organizational and analytical skills.
Leadership skills including the ability to articulate clear and precise direction and create a positive work environment with open communication and consistency.
Ability to speak and understand the English language.
Ability to write routine reports and correspondence.
Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures.
Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks.
Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Must use excellent judgment when providing information to our guests and maintain positive guest relations at all times.
Knowledge of Human Resources policies and procedures sufficient to ensure correct application and adherence in the supervision of direct reports.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Must be able to successfully pass applicable auditions or skill testing and a drug screening test.
Preferred Qualifications:- Two or more years in a high volume Food & Beverage operation in supervisory position.
- Previous experience working in a gaming environment.
- Demonstrated experience in the art of coaching for success.
- Physical Requirements of the Position:
- Clear vision (close, distant, color, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions.
- While performing the duties of this job, the Team Member is regularly required to talk and hear.
- The Team Member is regularly required to sit and use hands to finger, manipulate, handle, or feel.
- The Team Member is frequently required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
- The Team Member must frequently lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds.
Working Conditions:
The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.
While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts and fumes or airborne particles.
The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes.
The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions.
The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud.
Other Information:
Native American hiring preference applies.
This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions.
You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
Management has the right to revise this job description at any time.
The job description is not a contract for employment.
