Shrink ObserverObserves activities to detect theft, fraud, or suspicious activity; collects investigative evidence utilizing CCTV and observations from the sales floor. Follows AP Directives and Company policy when making apprehensions. Executes required Company investigation routines to identify and resolve theft, and properly documents all stages. Conducts external interviews in accordance with local laws and Company policy with customers and contractors suspected of theft. Reports suspected fraud (i.e., credit / check and refund fraud) and infractions of company policy to AP and/or Store leadership. Creates and manages records using approved Company methods for reporting apprehension, witness statements, retention of evidence, and disposition of recovered merchandise. Based on direction from Asset Protection leadership, will collect evidence and/or monitor associate activity as needed regarding internal investigations and/or serve as an interview witness. Proactively identifies potential acts of theft and fraud by observing associate/customer activity, exception reports and referrals. Investigates suspicious behavior (collects intelligence, documents behavior, etc.). Attends court hearings as required and updates appropriate files with related outcomes; maintains professional relationship with local law enforcement. Travels to stores as necessary. Analyzes intelligence on individuals and booster groups involved in theft. Safe and Secure Supports a safety culture through impressions of control, coaching, and recognition. Provides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates. Provides support by walking the store to identify potential hazards that could result in customer or associate injury; Takes initiative to correct minor hazards on floor while reporting larger concerns or consistent issues to leadership. Provides emergency or critical incident response. Assists with incident investigations and completes associated reports. May assist with Asset Protection audits. Coaches associates on keeping work areas and sales floor free of hazards to reduce risk of accidents. Supports stores in cases of critical incidents, business disruptions, natural disasters, etc. Performance Standards Consistently meets established performance standards for the role, including but not limited to service, productivity, and attendance.
Requirements:
AP Associates designated as a part of our AP Shared Services staffing model will require reliable transportation; ability to travel to designated stores, as assigned. 1+ years retail work experience/Asset Protection/Security or equivalent leadership experience/education preferred. High School diploma or equivalent work experience, AA/BA/BS in Criminal Justice or Business Management preferred. Must be age 18+.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com
