Experience Facilitator II Huntersville, PT IDiscovery Place KIDS-Huntersville - Huntersville, NC 28078 Position Type Part Time Job Shift Week days and weekends Education Level 4 Year Degree Travel Percentage None Category Nonprofit - Social Services
Description:
At Discovery Place, a 501(c)(3) nonprofit organization, we fuel your passion for science and the natural world by delivering awe-inspiring exhibits and educational programs. Our immersive experiences captivate, challenge, and empower audiences of all ages, sparking a spirit of discovery and lifelong learning. We hope to forge a future where science catalyzes, creating boundless opportunities, fostering hope, solving complex problems and driving positive change across the globe. We're looking for driven, talented individuals who share our passion for making an impact and having fun while doing it.
General Job/Position Summary:
Facilitates guest experiences, including demonstrations, programming experiences, and shows, enthusiastically interacting and engaging with museum guests encouraging learning and development and performs admissions-related operations.
Logistical Details:
- The position currently requires weekends
- The museums are open most holidays, closing only for Christmas Eve, Christmas Day, Thanksgiving Day, and Easter Sunday.
- This Part-Time I role works 16 hours per week
- Essential Duties and Responsibilities include the following. Other duties may be assigned.
Facilitate day-to-day experiences, operational programs, public events and shows, and special programs and lead educational activities in a variety of settings (50%)a. Facilitate demonstrations, public shows, programs, and activities with a high level of professionalismb. Prioritize the guests experience exhibiting care and concern when responding to or resolving guests issuesmaintaining a positives attitude verbally and nonverballyc. Collaborates with Discovery Place KIDS leaders and team members including volunteers to execute highquality guests experiencesd. Engage museum guests leveraging informal educational approaches and techniques, including predesigned and impromptu activitiese. Contributes to building processes and systems that drive creativity, ongoing learning and successfulimplementation of all museum experiences.f. Suggest content for variety of programming and methods of presentation, formally and informallyg. Ensure relative experiences by adapting content and complexity to ages and interests of children and theirfamiliesh. Assemble materials to be used in daily demonstrations and programmingi. Assist in the implementation, operation, and execution of special event daysj. Display a high level of enthusiasm, energy, and positive behavior to museum guestsk. Contribute to the evaluation of the success of experiences through feedback provided by guests
Work as a forward-facing guest service representative at the admissions desk ensuring exceptional guest experience and interaction (20%)a. Greet guests as they enter the museum, conducting orientations for groupsb. Check in guests and sell retail items through the point-of-sale systems at the front deskc. Accurately perform admissions transactions/reporting and follow cash handling proceduresd. Inform guests of daily and special programming, learning opportunities, membership, and special eventse. Provide input to management on feedback and information from guestsf. Monitor inventory levels of consumables and retail merchandise at the front desk and exhibitmanipulatives and within the museum and proactively notify management of needsg. Process membership sales
Monitor the museum exhibits, activities, and environment to ensure safety and high-quality guest experience and engagement (30%)a. Perform exhibit checks and either correct problems or report them to managementb. Enforce safety and other policies/procedures within the museumc. Initiate and assist in emergency response procedures in accordance with Discovery Place Emergency
Response policies and proceduresd. Perform daily housekeeping routines for museum activities and exhibitse. Provide detailed cleaning, sanitization, and organization of exhibits and areas during down timef. Maintain a clean and orderly work environment
Demonstrate behavior consistent with the organizational culture and expectations (100%)a. Continually maintain an outwardly positive demeanor toward coworkers and guestsb. Maintain a collaborative, team-oriented approach, and can-do attitudec. Assist and support other team members and departments in their responsibilities when help is neededd. Welcome guests and team members from diverse backgrounds and abilitiese. Display adaptability and flexibility in an ever-changing environmentf. Assist in training and share business-related knowledge with fellow employeesg. Maintain a consistently high level of performance
Required Competencies:
To perform the job successfully, an individual should demonstrate the following competencies and seek continual improvement in each area:
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Diversity Shows respect and sensitivity for cultural differences.
- Organizational Support Follows policies and procedures; Supports the organizations goals and values.
- Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness.
- Initiative - Takes independent actions and calculated risks; Looks for and takes advantage of opportunities
- Reasoning Solves practical problems and deals with a variety of variables in various situations.
- Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
- Cost Conscious - Conserves organizational resources.
- Interpretation Processes a variety of instructions furnished in written, oral, diagram or schedule form.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Guest Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats other with respect and consideration regardless of their status or position; Accepts responsibility for own actions. Follows through on commitments.
- Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Qualifications
Qualifications and Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Degree seeking and demonstrated experience in formal or informal education; two years of experience in education, museums or related organizations preferred or equivalent combination of education and experience. Fluency in Spanish welcomed.
Supervisory Responsibilities: None
Working Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Noise Level - The noise level in the work environment is moderate to loud. Climate Must be able to work outdoors for moderate amounts of time. Highly Occupied Space Must be able to work in extremely crowded spaces with a large number of people (number of guests allowed in a museum or space may vary based on dynamic circumstances related to health in the community such as pandemics or other similar situations).
